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Creating a Coaching Culture

White Paper Published By: THagen
THagen
Published:  Feb 23, 2011
Type:  White Paper
Length:  12 pages

When it comes to overseeing a customer service or sales team, managing and coaching are two completely different styles. Management style simply asks employees to hit the bottom-line; whereas, coaching constantly looks to improve employee's performance so that revenue is earned and employees are improving. In this white paper, you will find out the key attributes of coaching, how to coach successfully, how to find the areas in which employees need coaching and much, much more.