In Forrester’s 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability. Oracle E-Business Suite and SAP nudged ahead of the remaining products thanks to broad functionality, superior analytics for key performance indicators (KPIs), and support for global enterprises. E-Plus and SciQuest offered good general products with some excellent category-specific support. Capgemini Procurement Services and Hubwoo rate highly as requisitioner UI and supplier enablement layers on top of SAP’s Supplier Relationship Management (SRM) platform, while Lawson and Oracle PeopleSoft are smart choices for their enterprise resource planning (ERP) customers. Overall, there was little to broadly differentiate among the 11 products, which are all proven solutions with loyal customer bases and talented product management teams. Procurement executives looking to choose an enterprisewide solution should therefore drill into the detailed evaluation criteria, where clear differentiation exists. You can use the Forrester Wave™ tool to tailor the evaluation to meet your specific needs. By upgrading the weight given to the criteria that are important to you, and downgrading the nice-to-haves, you can create a customized ranking to drive and justify your decision.
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