In today's economy, companies with branch operations are finding that maintaining productive and smoothly running business operations in their branch offices is absolutely mission-critical. As discussed in the following paper, IDC research with small and medium-sized businesses (SMBs) and branch offices shows that well-targeted technology upgrades, coupled with a rigorous program to standardize and improve IT practices at a company's remote locations and headquarters, can deliver substantial business value and could reduce total annual IT costs in the branches by over 30%.
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