This report takes a close look at how live chat is used and measured in support settings, based on a primary research effort with more than three hundred companies. In this report you will learn:
- How organizations are using live chat to engage with prospects and customers
- What metrics are important to organizations using live chat for support engagements
- Why they believe live chat helps them to achieve their business goals
Download this report today and learn how companies are leveraging live chat to drive measureable increases in the efficiency and effectiveness of their customer support organizations.