No longer the new kid on the block, SaaS CRM has evolved into a mature software category. Yet unlike many other industries where products become more commoditized over time, the differences between SaaS CRM offerings have never been more pronounced. While you may be tempted to make a purchase decision based on your company's short-term tactical requirements, you will need to live with a CRM system for many years. Given this fact, what are the best criteria on which to base a purchase of SaaS CRM? Read this guide to learn five areas to consider when choosing a SaaS CRM solution.