Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies. Buyers may have previously bought a landline solution based solely on capital expenditure, but this approach is now outdated.
This white paper examines the total cost of ownership (TCO) measured in:
. Capital costs
. Implementation and training
. Ongoing support
. System administration
. Networking/long distance usage.
Rather than simply considering the initial price tag, enterprises interested in a unified communications system need to evaluate the complete total cost of ownership over the solution's intended lifespan.