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Customer Chat Explored - 6 Reasons Why Customers Turn to Chat

White Paper Published By: LogMeIn
LogMeIn
Published:  Jan 03, 2013
Type:  White Paper
Length:  11 pages

Research on the reasons of consumers to choose chat. Integrating their voice into the findings as part of the six core reasons that serve as the framework, to give a greater understanding of the “who, what, where and why” consumers gravitate to chat. It shows under what circumstances they chat and what level of satisfaction they glean from those experiences.