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Is Your Service Desk Falling Behind?

White Paper Published By: ITinvolve
ITinvolve
Published:  Apr 16, 2013
Type:  White Paper
Length:  15 pages

Many IT organizations struggle to assign tickets to the right resources the first time, suffer outages and service degradations from IT changes, and have a backlog of recurring problems that continues to grow.  Read this use case document to understand how social IT collaboration can breathe new life into your existing service desk or ITSM installation without the need to replace it.