Customer expectations are changing as well. People expect informed, responsive service, and a superior experience every time they interact with a company - in person, online, or on the phone. Maintaining a high level of customer satisfaction is an ongoing challenge, but also a competitive opportunity.
To meet these needs, businesses of all sizes and industries are embracing collaboration. A collaborative environment brings organizations closer together by empowering people to work their way - anywhere, at any time, using the device or method that is right for them.
To learn more download this whitepaper. Compliments of Cisco.