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Find 10% in Excess Capacity in Your Operations

White Paper Published By: Verint
Verint
Published:  Jun 23, 2014
Type:  White Paper
Length:  2 pages

Many organizations struggle with a lack of visability into how employees spend their time. What percent is spent in value-added activities, and what percent is spent idle or on activities not directly related to work objectives? Which applications do employees access, when, and for how long? Do the applications correlate with employee roles and assigned tasks?