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Disenrollment: How to Solve the Health-Plan Retention Puzzle

White Paper Published By: L.E.K. Consulting
L.E.K. Consulting
Published:  Feb 06, 2015
Type:  White Paper
Length:  5 pages

Despite retentionís critical importance to a health planís success, many health plans treat the issue superficially. Health plans have not drilled down into the complex issues that cause disenrollment, nor have they implemented comprehensive strategies to improve retention. In this Executive Insights, L.E.K. Consulting focuses on implementation, identifying the most effective initiatives for increasing retention, and laying out how these initiatives should be coordinated and prioritized.