If your businesses depends on accessing and working with customer information or services, then read on.
With today’s ‘touch of a button’, always-on lifestyles, consumers expect information to be quickly accessible to customer-facing staff. They expect the same efficiency they get from their own phones or devices. Yet all too often business data is mired in outdated, slow systems and applications. These systems are difficult to work with, making each call or transaction slow to process as a result. This impacts customer satisfaction and reduces throughput. It affects productivity.
Every company is different and the factors affecting efficiency and work throughput will vary. But the desire for improved service levels, work place productivity, user experiences for customers – and the need for a competitive edge – will remain a constant. And that is what this e-book is all about.