Hospitals seek clinical partners who will integrate into the fabric of their organizations as they make key transformations in anesthesia,
hospital medicine, and the ED.
Two years ago Saint Agnes Hospital set a new course for its emergency department: It was time to take patient satisfaction scores to the next level, as well as make critical changes to improve patient throughput. Admission and discharge times were too high, and too many patients were leaving without being seen. While the hospital had outsourced its ED for two decades with varying degrees of success, a strategic plan called for bringing on a brand-new national clinical partner to help revamp the department. “Our ED accounts for about 70% of our admissions,” says Adrian Long, MD, CMO for the 276-bed teaching hospital in Baltimore. “The ED was the front door to the hospital, and it was important for us that we had providers who were going to improve these scores and our performance.”