Business Process Management For Dummies, IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.
Chapter 1:Understanding BPM
Chapter 2: Getting Started with BPM
Chapter 3: Putting BPM to Work for your Organization
Chapter 4: Improving BPM Automation and Decision Management
Chapter 5: Checking out BPM Success Stories
Chapter 6: Reasons to Choose BPM from IBM