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Increasing HCAHPS Scores in Medication Communications

White Paper Published By: GetWellNetwork
GetWellNetwork
Published:  Jun 23, 2015
Type:  White Paper
Length:  2 pages

Learn how Community Regional Medical Center increased HCAHPS scores by streamlining the delivery and documentation of medication teaching at the patient bedside through an Interactive Patient Care system. Discover how integrating it into the clinician's workflow and EMR system, CRMC was able to:

  • Enhance patients' understanding of their medications and side effects
  • Incorporate leadership accountability to ensure continuous improvement
  • Instantly access medication information from Epic and automatically document the results
  • Decrease discharge phone calls concerning medication questions