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CASE MANAGEMENT SURVEY: How Organizations Deal with Employee Complaints, Questions, and Requests

White Paper Published By: PeopleDoc
PeopleDoc
Published:  Apr 13, 2016
Type:  White Paper
Length:  34 pages

Managing talent and how that talent performs is a high-stakes arena that takes up a lot of time and resources. How are your competitors tackling these issues?

Every HR department is trying to find more efficient ways to provide service to employees, from answering routine requests to dealing with complaints and whistleblowing. For efficiency, employee satisfaction, and legal compliance, it’s important to track, monitor, and respond to all these employee actions. The consequences of having complaints and allegations fall through the cracks are two-fold: employees feel ignored, and lawsuits become more likely and harder to defend. As a result, many organizations are buying or building systems to manage this important tracking process.

To find out who’s doing what and what’s working in the real world, BLR conducted a Case Management Survey in February 2016.

Download the summary to see the results!