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“Staples Inc” case study: Customer services with virtual assistants

White Paper Published By: IBM
IBM
Published:  Jun 25, 2018
Type:  White Paper
Length:  4 pages

Incorporating Watson Assistant into their “Easy System”, Staples Inc. enhanced their ordering interface and product support to be more seamless, whether via their iconic Easy Button, through the app, over Facebook Messenger, or with a Slackbot.

See how Staples used Watson APIs to build a cognitive ordering ecosystem for customers, incorporating speech-to-text capabilities and leveraging on a massive amount of back-end and customer data.

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