When building artificial intelligence (AI) into your business strategy, itís easy to become distracted by all the new technologies on the marketóeach one promising a better customer experience. Make decisions based on facts, not misconceptions.
When you evaluate AI technologies, consider these facts:
- Bots working with human agents enables a seamless customer journey
- Automated self-service costs as little as 20 cents per interaction
- A single platform makes it easier to deliver personalized, proactive and predictive experiences
See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.