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Cloud Transformation Survey Africa Small for Medium Sized Contact Centres

White Paper Published By: Genesys
Genesys
Published:  Feb 08, 2019
Type:  White Paper
Length:  53 pages

A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results.

Get the full study results to get insights on:

  • The impact on customer and employee engagement
  • The main pain points & challenges
  • The technology service provider check list

Find out why over 50% of African contact centres have adopted a cloud model