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The Zendesk Customer Experience Trends Report 2019

White Paper Published By: Zendesk
Zendesk
Published:  Feb 20, 2019
Type:  White Paper
Length:  26 pages

With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.

We also surveyed and interviewed customers, customer support agents, and customer support managers across the globe about their approaches to the customer experience, comparing their attitudes about the most important topics in customer support with the single best trove of data on how companies actually use their support solutions.