Customer and supplier portals are one of the many fruits borne from the age of digital transformation. However, the level of accommodations that portals provide to customers and suppliers has spawned a whole new set of challenges that didnít exist less than a decade ago. Chief among these is something referred to as ďportal fatigue.Ē
Many AR departments and CSR teams are painfully familiar with the term, as itís often their job to either retrieve orders from a customer portal or submit invoices directly into customersí AP systems. On paper, these tasks donít seem all that odious. But when you consider the amounts of different portals being used, and the fact that not every user is trained on each portal, itís easy to see why portal fatigue is a very real and concerning problem for todayís businesses.