85% of companies have made the Digital Customer Experience (DCX) a top priority goal, but a superior DCX depends on a successful cloud technology strategy validated by business metrics. Nemertes Research explores the critical decisions leaders face in their migration to cloud communications and the best practices enterprises use to develop a cloud-focused customer journey that delights consumers and executives alike.
Get key success strategies for creating a coveted customer journey and tips for using hybrid or cloud deployments with unified communications
Learn which integration steps ensure a smoother path to data analytics for both the contact center and corporate communications
Explore three practices IT leaders say helped them successfully optimize technology for their DCX projects