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Transforming the Customer Journey

White Paper Published By: Masergy
Masergy
Published:  Aug 01, 2019
Type:  White Paper
Length:  11 pages

85% of companies have made the Digital Customer Experience (DCX) a top priority goal, but a superior DCX depends on a successful cloud technology strategy validated by business metrics. Nemertes Research explores the critical decisions leaders face in their migration to cloud communications and the best practices enterprises use to develop a cloud-focused customer journey that delights consumers and executives alike. 

  • Get key success strategies for creating a coveted customer journey and tips for using hybrid or cloud deployments with unified communications

  • Learn which integration steps ensure a smoother path to data analytics for both the contact center and corporate communications

  • Explore three practices IT leaders say helped them successfully optimize technology for their DCX projects