Unfortunately, businesses often fail to recognize the critical role that IT has in the company’s success. Too often, line-of-business managers view IT colleagues not so much as strategic partners, but more as support staff. They therefore neglect to take advantage of the technologies and expertise that could improve their departments’ performance and decision making via timely access to the right information. The organization, then, fails to reap full value from its IT investments. IT managers can and must bridge this gap. They must show business managers how IT can enable them to meet and exceed their departmental goals. They must communicate to line-of-business managers how they can deliver the right information at the right time to support better, faster decisions, and thus ensure long-term company success.
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