This whitepaper outlines ProSoft's approach to the Basis Support Services for the changing SAP Netweaver World. Today, pressure comes from every direction in SAP infrastructure support and this document explains ProSoft's result driven culture, secured support and cost-effective execution methodologies. ProSoft uses value-driven project management and solution delivery methodologies. Today, a new dimension beyond the Standard Basis Support Services are required to achieve the next level of major cost savings, high quality support and high business continuity. Proactive monitoring and actions are required to minimize the impact to the business due to the infrastructure issues.