The annual Truven Health AnalyticsTM 100 Top Hospitals® identifies U.S. hospitals with the best overall performance across multiple organizational metrics, including clinical, operational, and financial. The ability of some hospitals to adapt as the industry is changing demonstrates leadership as the winners set the standards their peers seek to achieve. The study revealed that the nation’s best hospitals had a lower mortality index, considering patient severity; had fewer patient complications; followed accepted care protocols; had lower 30-day mortality and 30-day readmission rates; sent patients home sooner; provided more timely emergency care; kept expenses low, both in-hospital and through the aftercare process; and scored better on patient surveys of hospital experience
Published By: Anaplan
Published Date: Mar 12, 2019
What’s the state of planning in finance?
Our annual benchmarking report, The State of Connected Planning, investigates how leading organizations accelerate business value through Connected Planning. We surveyed over 1,000 planning professionals across all business functions in 45 countries and 18 industries to uncover leading planning trends.
This finance-focused brief contains:
• Key findings from finance professionals
• Challenges faced by finance professionals
• How they believe they can improve their planning processes
Published By: SafeStart
Published Date: Mar 02, 2018
The 2nd Annual Safety Progress Survey from SafeStart and the EHS Daily Advisor was launched in November 2017, and by the time the survey closed, 531 environmental, health, and safety (EHS) professionals had shared their insights into the state of safety at their companies.
Our 2018 Safety Progress Report includes all of the findings from the new survey, as well as year-over-year comparisons.
You’ll see how EHS pros and their organizations are moving the safety needle in a positive direction, eliminating challenges, and checking off the required boxes necessary to meet the very important objective of protecting workers in all industries.
Download the report to see what our respondents had to say!
If your business is like most, you are grappling with data storage. In an annual Frost & Sullivan survey of IT decision-makers, storage growth has been listed among top data center challenges for the past five years.2 With businesses collecting, replicating, and storing exponentially more data than ever before, simply acquiring sufficient storage capacity is a problem.
Even more challenging is that businesses expect more from their stored data. Data is now recognized as a precious corporate asset and competitive differentiator: spawning new business models, new revenue streams, greater intelligence, streamlined operations, and lower costs. Booming market trends such as Internet of Things and Big Data analytics are generating new opportunities faster than IT organizations can prepare for them.
The Marcus Buckingham Company, an ADP Company, commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying StandOut. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of StandOut on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using StandOut. StandOut is an integrated suite that pairs a technology platform with coaching to help organizations achieve their talent activation goals.
Prior to using StandOut, the interviewed organizations did not have a structured program to improve and measure employee engagement and performance. Organizations used annual surveys and annual performance reviews, and some even encouraged weekly check-ins, but there was no guidance on how to complete these tasks, and the data t
Published By: LogMeIn
Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
The 2017 Digital Trends in Retail report is based on a sample of almost 500 retail respondents who were among more than 14,000 digital professionals taking part in the annual Digital Trends survey carried out in November and December 2016.
The 2017 Digital Trends in Financial Services and Insurance report is based on a sample of almost 850 FSI respondents1 who were among more than 14,000 digital professionals taking part in the annual Digital Trends survey carried out in November and December 2016.
The Tenth Annual State of the Network Global Study
focuses a lens on the network team’s role in security
investigations. Results indicate that 88 percent of
network teams are now spending time on security
issues. In fact, out of 1,035 respondents, nearly
3 out of 4 spend up to 10 hours per week working
exclusively on these types of problems - in addition
to managing network upgrades, SDN, cloud, and big
When it comes to technology adoption, both cloud and
100 GbE deployment continue to grow aggressively.
VoIP adoption is closing in on 60 percent and
software-defined networking (SDN) is projected to
cross the halfway mark, indicating compounding
network complexity amidst the ongoing struggle to
ID security threats.
With growth comes change and some trends
identified in this year’s survey include a rise in email
and browser-based malware attacks (63 percent)
and an increase in sophistication (52 percent). Nearly
1 in 3 also report a surge in DDoS attacks, signaling
As the world emerges from global recession, it’s clear that today’s talent management challenges are dramatically different from the ones businesses faced even a few years ago. PwC’s annual global survey of CEO found that a full 63 percent of those surveyed are concerned about the future availability of key skills.
Corporations today are focused on employee engagement – but the task of keeping employees engaged is not that easy. Recent research shows that 38 percent of the respondents to PwC’s Annual CEO Survey see effective performance management as a critical factor when they were asked “what aspects of their talent strategy would make the greatest impact on attracting, retaining and engaging the people you need to remain relevant and competitive.”1 Achieving simultaneous growth in top-line revenue and bottom-line profitability has come, and likely will continue to come, through greater levels of workforce efficiency.
Published By: Workday
Published Date: May 09, 2018
The 8th Annual CFO Alliance Sentiment Study surveyed more than 500 senior financial executives from public and private organizations across industries nationwide on anticipated challenges, focuses, and evolving landscapes of the C-suite and broader organizational hierarchy in the middle market. Read report.
In the Conference Board’s 2016 annual survey of over 6,000 CEO’s, talent concerns rated #1 and #2 among the top “hot button” issues. What are you doing to attract and retain top talent, develop next gen leaders and build high-performing business cultures that prime your organization for growth? Learn how doing business in today’s unpredictable world requires not only effective strategies and excellent execution, but a vision that inspires and engages the true engine of any organization—it’s people.
Published By: Salesforce
Published Date: Nov 09, 2018
For the second annual “State of Service” report,
Salesforce Research surveyed more than 2,600
customer service professionals worldwide to discover:
• How service leaders are responding to
heightened customer demands
• Which habits are hallmarks of top service teams
• How smart tech is impacting service protocols
In this report, high-performing service teams are the
top 14% who rate both their service performance
and performance versus competitors as excellent.
See page 3 for further information on performance.
In global, multicultural organizations, simply expecting all employees to speak one common language, such as English, marginalizes the potential impact of international talent and leaves monolingual staff ill-equipped to help the organization compete effectively in a globalized environment.
In an increasingly global economy, U.S. companies will perform better by hiring individuals who can communicate in foreign languages and helping current employees develop language skills. Forbes Insights, in conjunction with Rosetta Stone, surveyed more than 100 executives at large U.S. businesses (annual revenues of more than $500 million) and found that language barriers have a broad and pervasive impact on business operations. The survey found that foreign language skills will be even more vital in the future and that language abilities can help executives advance their careers, speed overseas expansion, and boost corporate—as well as personal—success.
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals.
In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences
These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
MoneyLIVE’s annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys.
75% believe that as the use of AI intensifies, banks will struggle to recruit the necessary expertise.
84% fear regulatory and liability issues surrounding AI.
Just 7% think their organization’s use of AI is highly sophisticated.
But for banks to keep pace with challengers and FinTechs, it’s crucial that they harness this continually evolving technology.
Download this chapter of MoneyLIVE's The Future of Retail Banking Report 2018/19 now and understand how TIBCO’s Connected Intelligence Platform, with the use of AI and machine learning algorithms, can help with banks’ digital transformation needs.
ESG Lab evaluated the Zero Data Loss Recovery Appliance from Oracle with a focus on its ability to deliver reliable data protection by recovering Oracle databases to any point in time with sub-second RPO in a highly scalable scale-out solution that is easy to use and manage.
Year after year, ESG respondents consistently cite improving data backup and recovery among the top IT priorities in our annual spending intentions survey (including 2016’s iteration). Why? Because when unforeseen infrastructure failures or data corruptions occur, the ability to restore not only business-critical information but also application and end-user access to that information become paramount. Lost or prolonged inaccessibility to business-critical data and applications most often means lost revenue and productivity to the business, and possibly the inability to meet regulatory requirements.
Published By: Mimecast
Published Date: Feb 07, 2018
Is your healthcare organization part of the 90% that conducts annual cybersecurity assessments?* Do you wonder where your IT peers are headed with their cybersecurity plans and how they prioritize their initiatives? Recent HIMSS survey results reveal these insights and more, plus the 5 steps to improve your email security’s prognosis.
This E-book contains startling facts and important cybersecurity insights every healthcare IT security leader needs to know.
*HIMSS Analytics survey conducted on behalf of Mimecast, December 2017
Campus Cybersecurity is a perennial ‘top of mind’ topic for Higher Education. For the second time in three years, information security topped Educause’s annual Higher Ed CIO Top 10 IT Issues survey. This should come as no surprise according to the latest Verizon Data Breach Investigations Report (DBIR).
The report, which shows cybercriminal activity trending upwards, identifies the three most targeted industries as Financial and Insurance, Healthcare, and Education.
To find out more, download this whitepaper today.
Published By: join.me
Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.
In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.