Published By: Genesys
Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD.
Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to:
• Enhance Customer Experience
• Virtualize your customer service environment
• Reduce Total Cost of Ownership (TCO)
Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
With Mac labs being a major presence on university campuses, many IT admins rely on imaging to ensure computers do not fall prey to viruses and costly data breaches, and to provide students with the education resources they need to be successful. The problem is imaging machines is a tedious and manual process, requiring lots of IT time.
In this white paper, we examine a better way to manage a Mac lab and explain how to:
• Leverage Apple’s Device Enrollment Program (DEP) to automatically configure and enroll Mac devices into management
• Make apps and resources readily available for students to use, regardless which computer they choose
• Ensure students only have access to the resources relevant to them by binding machines to your school’s directory services system
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources:
• Automatic call distributors (ACDs)
• Outbound dialers • Multi-channel routing platforms
• Back-office employee desktops
Download today to learn more.
Today's use of virtualization technology allows IT professionals to automatically manage the resources of the physical server to efficiently support multiple operating systems, each supporting different applications. This IDC Technology Assessment presents IDC's view of how virtualization technologies are impacting and will continue to impact operating environments and the operating environment market near- and long-term.
SAS Grid Computing delivers enterprise-class capabilities that enable SAS applications to automatically leverage grid computing, run faster and takes optimal advantage of computing resources. With grid computing as an automatic capability, it is easier and more cost-effective to allocate compute-intensive applications appropriately across computing systems. SAS Grid Manager helps automate the management of SAS Computing Grids with dynamic load balancing, resource assignment and monitoring, and job priority and termination management.
For IT departments looking to bring their AIX environments up to the next step in data protection, IBM’s PowerHA (HACMP) connects multiple servers to shared storage via clustering. This offers automatic recovery of applications and system resources if a failure occurs with the primary server.