For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency.
We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™.
With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future.
Download the eBook to learn:
• What AI Blueprint is, what it does and why it matters
• The benefits of Conversational AI and how it is transforming businesses everywhere
• Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions
The Digital Trends 2019 survey closed with more than 12,500 responses worldwide!
The results are in for 2019 and once again, businesses have their sights set on improving customer experience. Data continues to dominate, with an understanding that smarter use will lead to greater rewards. Data ownership and compliance are top-of-mind. And technological advances are an exciting prospect for many. But some need more guidance to understand the benefits for their business. Discover what your top digital priorities for 2019 should be with the 2019 Digital Trends report by Econsultancy in association with Adobe.
Key topics that you’ll read more about in this year’s report:
• Optimising customer experience and delivering personalised experiences in real time.
• Using data better for smarter audience segmentation and targeting.
• Be wary of walled gardens. Control and own the data, and always be compliant.
• Automation is the future. Understand the benefits, learn how to use it.
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business.
Read this to discover:
• the benefits of automating business processes and the impressive level of cost savings this can deliver
• the impact of automation on the BPO market and the implications this has for BPO contracts
• a five-step processing for assessing and renegotiating your outsourcing contract
• three options for starting your automation journey.
Looking to enhance productivity and efficiency across your people-centered services organization? A Professional Services Automation (PSA) solution can have an enormous impact.
This eGuide is a must read for PSO professionals weighing up its benefits. Download it to discover why and how professional services firms are implementing PSA, to learn the major difference those PSA tools are making, and to get a checklist for selecting the right PSA solution for your business.
A recent Forbes article called robotic process automation (RPA) “a gateway drug to artificial intelligence (AI)”. In other words, RPA, provides organizations with a low barrier to entry into the AI world along with many of its benefits. Call it dipping a toe in the AI waters.
What’s clear is RPA is on a tipping point. But will this growth continue? In this e-book we explore 7 predictions for the RPA market in 2019 from the market-leading platform, Automation Anywhere.
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans.
Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors.
But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved.
This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
Published By: Dell EMC
Published Date: Nov 10, 2015
Read this whitepaper to learn about a better way for organizations to accelerate their business with the innovation, automation and cost- savings benefits of SDS— all without the risks most commonly associated with SDS.
See how IT professionals in your industry are leveraging automation in the next generation data center. Download The Storage Automation Report to find out:
- 300 IT professionals' drivers behind storage automation and the benefits they've realized
- How the rise of the DevOps approach has fueled the need for automation at the storage layer
- Preferences around storage management plug-ins and software development kits
CA Technologies automation solutions help organizations increase business productivity by simplifying the management of complex workloads and empowering development teams with self-service tools that accelerate the development and delivery of new and enhanced applications. CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from automation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA on their organizations.
To better understand the benefits, costs, and risks associated with CA workload automation (WLA) solutions, Forrester interviewed an existing customer with years of experience using CA. The organization that Forrester interviewed manufactures consumer electronics that it sells through retailers around the globe. Download this whitepaper to find out more.
Enterprises today face the major challenge of how to fully orchestrate the apps that define their business and automate the IT processes underpinning them when much of the infrastructure used to run them is outsourced to cloud providers.
Some cloud service providers offer their own orchestration tools, and each on-premises tool has automation capabilities. But while we own our apps, providers are interchangeable depending on what they can offer and for what price. We should be able to switch between cloud providers and between cloud, on-premises and hybrid infrastructure as and when the business requires, with minimal effort and without losing any control. Sometimes we might want to use more than one provider at the same time, leveraging the advantages of each provider simultaneously.
What is needed is an orchestration layer that remains constant while cloud services come and go; one that enterprises own along with their core apps.
It is not uncommon for SAP system copies, including any post-editing, to take several days to complete. Meanwhile, testing, development and training activities come to a standstill, and the large number of manual tasks in the entire process ties up highly skilled SAP BASIS staff.
Enterprises are looking to automation as a way to accelerate SAP system copies and free up staff. However, this is only one part of the problem: What further complicates the system copy process is the need to safeguard sensitive data and manage huge data volumes while also ensuring that the data used in non-production systems adequately reflects the data in production systems so the quality of development, testing and training activities is not compromised.
This white paper explains how a considerable portion of the SAP system copy process can be automated using the CA Automic Automated System Copy for SAP solution and SNP T-Bone, helping enterprises become more agile.
"Discover the benefits of deployment automation and how to maximize your automation investments!
IT organizations have been finding it increasingly difficult to deploy more quickly without adding more people and incurring additional risks. Only until recently have there been more viable automated deployment options to offer an alternative to the slow and error prone process of manual deployment.
Read the paper to learn about:
• The limitations of manual deployment, namely its inconsistency, lack of visibility, and proneness to error
• The benefits of deployment of automation
• The base set of features that an automated system should provide"
Private cloud computing can better align IT with business concerns by making IT efficient, responsive, and cost-effective. Learn how to start your private cloud with automation and orchestration to gain operational efficiency and financial benefits.
From social selling to personalized sales messages, the tips on the following pages will help your sales reps prioritize the automation features that they’ll find the most useful. Understand the benefits for the different types of sales team members, including Business Development Reps (or cold-callers), Account Executives, and Sales Managers — then get ready to put what you’ve learned into practice!
Reduce complexity and accelerate IT with an enterprise-wide approach to automation
“The Automated Enterprise” e-book shows the important role IT automation plays in business today. Optimize resources and speed development with Red Hat® management solutions, powered by Red Hat Ansible® Automation.
IT automation helps your business better serve your customers, so you can be successful as you:
Optimize resources by automating complex and manual processes
Accelerate service delivery while providing IT operations teams with control and visibility across a dynamic IT environment
Transform your enterprise into an efficient digital business and rise quickly to meet the evolving demands in your marketplace
Get the e-book to learn about the benefits of accelerating your operations, read success stories, and find out how easy it is for you to get started.
Hyperconvergence has been receiving a tremendous amount of attention because it represents the next step in the evolution of IT resource delivery. This technology takes the idea of integrating compute, storage and networking that started with converged systems design and has improved on those architectures by adding deeper levels of abstraction and automation. Hyperconverged infrastructure (HCI) vendors promise simplified operation and the ability to quickly and easily expand capacity by deploying and launching additional modules; simplicity has been the key selling point for the HCI pioneers.
As HCI ventures even deeper into the enterprise and cloud environments, the architectures will need to become more efficient, agile and adaptable to help IT professionals shoulder the burden of rapidly growing data sets and workloads. This report discusses the benefits of HCI and the enhancements that must be
made to expand HCI deeper into the mainstream enterprise datacenter.
It is common belief that automation of existing processes and implementation of an Enterprise Resource Planning (ERP) system can help organizations with their strategic objectives and seamlessly translate into operational excellence. While a modern ERP system certainly provides companies with many benefits, it does not necessarily translate to optimal business performance.
Getting the right solution for your business has a major impact on ROI, but how much does the delivery method matter? A lot, according to new research from Aberdeen Group on the benefits of deploying a cloud-based workforce management solution.
This paper—exclusively available from WorkForce Software—illustrates how opting for the cloud can get you even greater returns from workforce management technology. Learn about the cloud’s connections to employee retention rates, administrative costs, and maximizing revenues in this short and focused read.
New labor laws are a regular occurrence these days… and yet they’re just a small slice of your compliance demands. To help you stay informed and effective, our Director of Compliance takes an annual look at some of the biggest upcoming challenges and lets you know how to prepare.
In this informative webinar Jason Chester, the CEO and Director of Research for Infogencer, will outline his organisation’s findings on the business challenges surrounding absence management and share insights on addressing these challenges from both a technical and a business perspective.
How much selling power are you really getting from your sales teams? Are you making the most out of your CRM investment?
Companies have a universal need for revenue growth, profitability, and customer satisfaction. In hopes to satiate this need, most companies have made significant investments in sales force automation to capture sales data, increase visibility to sales pipeline, and gain business insight to make better business decisions. However, few companies can say they have fully realized the benefits they hoped to achieve from their CRM investment. Additionally, with today’s modern, informed buyer, CRM technologies need to empower sales users with better information that’s easy to find and helps them sell.
Read more to learn how Oracle Configure, Price, and Quote (CPQ) Cloud extends sales automation to simplify and streamline modern quote-to-cash processes and more!
Focus less on maintenance and operation and more on innovation and growth with automated billing processes. Automation can greatly improve productivity and help your company save money.
If you have a complex billing process, your enterprise will benefit greatly from automating as much of your billing as possible. Download this whitepaper and discover the following:
• Billing challenges most companies face
• Benefits delivered with automated billing processes
• Implementation strategies that support automation
• Four features critical to billing automation success
An agile and automated billing platform simplifies complex processes, dramatically reducing operating expenses and increasing your speed to market. Discover how today.
Published By: ServiceNow
Published Date: May 21, 2015
The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line. IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation. Download this report to learn:
• The average annual benefits of Service now over five years
• The actual time to payback of the ServiceNow investment
• The true ROI of ServiceNow
Published By: ServiceNow
Published Date: Jul 09, 2015
The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line.
IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation.