While we predict a burgeoning market for payment services hubs, we see a growing market for payment frameworks. Celent has often said that, in most instances, moving to a single hub is perhaps the aspirational goal, but is unlikely to be the short-term answer. Celent believes that, for many banks, a combination of a hub and a framework may be the right solution.
The financial collapse of 2008 had the greatest impact on the financial services industry since World War II, resulting in consolidation and extensive regulation. The crisis coincided with increased competition from emerging economic powers, nonbanks and fintech organizations. Consumer behavior, from the adoption of mobile banking to P2P payments, forced banks to retool and respond with innovative products and investments in new delivery channels. Technology changed rapidly as well. In the capital markets, trading became fully automated, with pricing, risk decisions and settlement across exchanges made in milliseconds