As healthcare organizations become more adept at collaboration, data mining, and understanding the unique populations they serve, they are designing innovative care programs that involve higher risks and rewards.
Alan Manning has an intimate view of what it takes to provide an outstanding patient experience, not only because he has been COO of Derby, Connecticut–based Planetree for four years, but also because he spent several months in the hospital with his critically ill daughter. That pivotal experience, while traumatic, solidified friendships with his daughter’s nurses and brought him several years later to Planetree, a nonprofit organization started in 1978 by a patient who wanted to help hospitals deliver stronger patient-centered care practices. Planetree works with 700 organizations in more than 17 countries.
Hospital communications used to be a lot simpler. If you needed to find a doctor, you could dial 0 and the operators would connect you or send a page on your behalf. People communicated through paper charts, wrote key phone numbers on grease boards, and kept on-call schedules in binders. Some of this still happens today, but communications across healthcare have become progressively more convoluted. The use of diverse mobile devices (smartphones, tablets, pagers, Wi-Fi phones, etc.), and the rise in care complexity necessitating care team coordination mean more sophisticated communication technology is required.
Spending on supplies and pharmaceutical services varies among U.S. hospitals. It is not uncommon for hospitals with similar types of patients, including case mix and severity, to have significant differences in purchasing intensity for certain clinical services. Even small changes in efficiency can make a difference for hospitals and health systems, because supply-chain spending typically accounts for hospitals’ biggest spend after labor costs. Costs totaled about $74 billion in 2012, according to the Healthcare Supply Chain Association.
The tax on high-cost health plans, which are often referred to as Cadillac plans, is expected to impact a considerable share of the plans provided by healthcare organizations for their own employees, as much as 39% by 2020. The implications are significant because the excess-benefits tax requires the employer to pay 40% on the value of the portion of the plan that exceeds thresholds set by the Patient Protection and Affordable Care Act. Employers also need to consider that the tax is measured as a direct function of plan cost, and not actuarial plan value, and that a number of factors can drive excise-tax exposure.
Creating a state-of-the-art clinical documentation improvement (CDI) program isn’t just about boosting coding accuracy. It’s a key strategy in managing the transition from volume-based to value-based care, say healthcare leaders. That transition is a risky endeavor that is putting hospital and physician financial performance to the test. As hospitals participate in new care and business models aimed at improving value, leaders must ensure that their organizations are able to maintain reimbursement levels, effectively treat the chronically ill—especially in outpatient settings—and gather accurate data that will allow them to assess performance and segment their varying populations. While some organizations often believe they are leaving revenue on the table because of documentation and coding issues, CDI offers numerous opportunities for improving financial performance, finds a recent HealthLeaders Media survey of 149 healthcare executives at provider organizations.
In the coming era of accountable care, providers will finally have something to gain by actively engaging patients in taking care of their health—and a lot to lose by not doing so. The best way to do that is to manage every aspect of their care. But the patients themselves will remain free to defect to another provider whenever they choose, either temporarily or permanently. Persuading them to centralize their care will rapidly become job 1. This report explores survey results about the primary forces enabling patient engagement and features a case study about the active care management program in development at Beaufort Memorial Hospital in South Carolina.
In many aspects of healthcare, we see indications of change, with movement toward new payment models and investments in infrastructure to support the delivery of value-based care. Cost control remains a top financial lever, but the discipline is becoming more complex. From a brute-force perspective, controlling cost has a direct effect on operating margin, which provides the classic move of cost control through cost cutting. Now, though, organizations need new command over cost factors themselves.
Healthcare billing and claims handling has become increasingly complex. With the transition to Version 5010 of the HIPAA electronic transaction standards, the expansion of billing codes under ICD-10, and the ever-changing requirements of insurance companies and the Centers for Medicare and Medicaid Services (CMS), it can be nearly impossible for providers to keep up.
Investing in healthcare benefits education and outreach for consumers can pay big dividends in the form of financial patient satisfaction and loyalty when those consumers become patients. Read this article to learn more.
When it comes to effectively and efficiently protecting growing volumes of data, midsized organizations face unique
challenges. That is because they live in a world of constraints that are both operational and budgetary in nature. Cloud
disaster recovery offers new options for these organizations—they can optimize their data protection economics by
integrating on-premises protection solutions with cloud-based backup and recovery methods. Dell EMC’s cloud-ready
solutions, particularly its Integrated Data Protection Appliances with native cloud extension capabilities, along with its Data
Protection Software working in conjunction with its Data Domain backup storage appliances, provide cloud disaster
recovery with flexible features. These solutions enhance operational efficiency and provide midsized organizations with
clear economic and operational benefits.
Published By: Cisco EMEA
Published Date: Mar 05, 2018
Advanced Technology is having a growing impact on our everyday lives. Adoption of advanced technologies and virtual assistants such as Amazon Echo and Google Home are becoming more mainstream in homes. Meanwhile organizations worldwide are increasingly looking at how to implement similar technologies to improve productivity, speed workflows, and increase collaboration among employees, business partners, and even customers.
To date, little is known about perceptions of technologies such as artificial intelligence (AI) and virtual assistants in the workplace and how they will impact how we work in the future.
The General Data Protection Regulation (GDPR) is the new legal framework that will come into effect on the 25th of May 2018 in the European Union. EU regulations have direct effect in all EU member states, meaning the GDPR replaces the current Data Protection Directive and applies to all EU member states.
The GDPR’s focus is the protection of personal data. In fact, GDPR is one of the biggest shakeups ever seen affecting how data relating to an individual should be handled—and it affects not just companies but any individual, corporation, public authority, agency or other body that processes the personal data of individuals based in the EU.
As gatekeepers and processors of personal data, HR and People teams have a crucial role to play in preparing for this step change. The rules on how data is kept and used will become much more stringent, and it’s vital that HR and People teams become more transparent, communicating to employees exactly how their data is processed.
In a world wh
Published By: Zendesk
Published Date: Jan 03, 2019
Today's marketplace is hypercompetitive. Brands compete for attention, hoping they can turn that attention into a loyal customer. But too many companies are not able to build a long-term relationship that results in a loyal customer because the customer had a poor experience.
To remain competitive, brands need to create compelling integrated customer experiences that continue to evolve and reduce the friction between company and customer over the lifetime of the relationship.
This IDC Vendor Spotlight discusses the current challenge that organizations face in providing a differentiating customer support experience and the potential that technology offers as a lever to improve the customer support experience.
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. It sounds like another current term, “digital transformation.” But in fact, effective digital transformation doesn’t happen without IT Transformation.
A company that undergoes IT infrastructure transformation no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
IT Transformation is a concept that resonates with companies even more now than it did 12 months ago. Although not synonymous with digital transformation, the two concepts are fundamentally linked together, as effective digital transformation cannot happen without IT Transformation.
A company that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed, legacy technologies. It sees a boost in IT operational speed, efficiency, scale, and cost effectiveness—tasks are automated, processes streamlined, and resources are freed up. Those IT-level improvements fuel a larger-scale digital transformation, allowing the company to thrive in today’s digital economy. It is able to out-innovate, out-think, and out-pace its competitors—ultimately becoming the disruptor, not the disrupted.
After completing the largest private technology merger in history, Dell EMC recognised the need to become more agile and innovate faster. As part of its digital transformation and modernisation efforts, Dell EMC innovators decided to think and act more like a software company.
Digitalization is impacting every aspect of our lives and changing the nature of jobs. This IDC Inforgraphic looks at Asia/Pacific employees' attitudes and readiness for the digital economy in their perception towards the digitalization of jobs, how they are preparing themselves, and the challenges they face in becoming a "digitally-enabled" workforce.
"Data privacy and cyber security have become an even bigger risk and priority for businesses.
Workday surveyed more than 670 finance leaders to get their perspective on the future of the finance function, top risks leaders face today, and how resilience can mitigate risk.
View the infographic to see what they have to say."
Published By: Gigamon
Published Date: Dec 13, 2018
Read the Gigamon paper, “Harnessing the Power of Metadata for Security,” to see why metadata is the new security super power. Metadata is data about data. It is a summary or high-level view of data. Providing security tools with a summary of the packet data traversing networks, metadata becomes a powerful weapon for enterprises looking to separate signals from noise, reduce time to threat detection and improve overall security efficacy. Read now.
Advanced image analysis and computer vision are key components of today’s AI revolution and is becoming critical for a wide range of industry applications, including healthcare, where this technology is being used to detect anomalies and improve patient care. Due to a lack of integrated tools and experience with these cutting-edge technologies, however, deploying complete systems is difficult.
Applications that utilize deep learning approaches often require large amounts of highly parallel compute power, storage, and networking capabilities, along with performance optimizations for faster data analysis. The Intel and QNAP/IEI solution combines all these elements in one complete system for scalable data management for hospitals and clinics of all sizes.
Read more on Intel’s and QNAP/IEI’s real-world use case on macular degeneration analysis through high-performance computing, vision capabilities, storage, and networking in a single solution.
Published By: Lookout
Published Date: Mar 28, 2018
The time has come for enterprise risk management to change. Mobile devices have become core to our personal and professional lives, yet most enterprises remain focused on traditional PC endpoints.
Although many of the same elements of risk that affect PCs also apply to mobile endpoints, simply extending current PC security controls to your mobile feet is ineffective.
Enterprise risk management needs to evolve to address mobile risks, and security professionals must architect mobile specifc security. To encourage this evolution, Lookout developed the Mobile Risk Matrix. Its purpose is to help security organizations understand the spectrum of risk on mobile devices and to provide data that demonstrates the prevalence of mobile risk.
Published By: Lookout
Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps.
Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.