Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
Learn the 20 key commerce metrics that you should be tracking to measure and optimize your commerce results. For each metric, you will learn what it means, why you should be tracking it, industry benchmarks. Download the eBook now.
In this study, you’ll discover key trends from today’s mobile consumer such as the activities they engage in the most, which elements in mobile experience receive the highest scores, and the benchmarks and best practices your company can take to raise your own mobile experience bar.
In 2015, NAVEX Global partnered with an independent research agency to survey ethics and compliance professionals with responsibility for administering training across their organizations. The goal was to determine their top priorities and challenges. The findings represent responses from 677 individuals responsible for ethics and compliance programs.
This report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness. To leverage more advanced benchmarks, NAVEX Global offers custom benchmarking options as part of our Integrity DiagnosticsTM and Integrity MetricsTM report service. These services allow you to get apples-to-apples benchmarking for your organisation based on your industry, company size, or other defining factors.
Published By: Infomatica
Published Date: Jul 15, 2015
The International Institute of Analytics presents healthcare results from their proprietary assessment tool, The Analytics Benchmark, including measurement of data-related tactical competencies and culture/leadership competencies necessary for data-driven decision-making to become ubiquitous inside organizations. Download this paper to benchmark where your organization stands in the five stages of maturity and the five elements of alignment needed for success.
Published By: Infomatica
Published Date: Jul 15, 2015
UPMC is a cutting edge leader in harnessing the power of technology and accelerating innovation. This case study explores how UPMC was able to integrate clinical, financial, administrative, genomic and other information and use this data to:
• Improve research outcomes in search of cures and other diseases
• Determine the true cost of providing care with longitudinal patient records
• Examine clinical practice variations to benchmark and improve future procedures
• Strengthen information security, privacy and compliance capabilities
Social Media has evolved rapidly. Now it is the time to objectively evaluate how social media marketing contributes to your overall marketing strategy - where does social sit? What are your goals on social? - and the bottom line.
The best way to successfully communicate and advocate for your social media strategy is through data. The numbers don’t lie. You need to be able to show performance for the right KPIs and benchmark against your competition and industry.
"This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn:
- Top considerations when choosing an eCommerce SaaS platform
- The factors most critical to a successful SaaS implementation
- Benchmarks on eCommerce processes
- Which practices distinguish high performers from all others"
This ESG Lab report presents the results of a mixed workload performance benchmark test designed to assess the real world performance capabilities of an IBM Storwize V7000 storage system and IBM x3850 X5 servers in a VMware-enabled virtual server environment.
Published By: IBM APAC
Published Date: Aug 22, 2017
While working to maintain tactical control of the mobile environment, IT managers often find themselves drowning in minutiae. Overwhelmed by the number of moving parts, they’re unable to stay abreast of the latest threats, let alone extract meaning from or make decisions based on the mountains of data now being collected. With limited IT resources dedicated to mobile technology tools that facilitate reactive rather than proactive management—and limited visibility into mobile intelligence across the organization—many managers have had to choose between security and productivity as the focus of their efforts.
This white paper highlights the performance and scalability potential of InfoSphere DataStage 8.1 based on a benchmark test simulating a data warehouse scenario. The benchmark is designed to use the profiled situation to provide insight about how InfoSphere DataStage addresses key questions customers frequently ask when designing their information integration architecture.
The 2014 Mint Jutras ERP Solution Study collected more than 800 qualified responses. The purpose of this study was to investigate ERP goals, challenges and status and also to benchmark performance of ERP implementations.
Published By: MobileIron
Published Date: Aug 04, 2016
Is your organization's approach to enterprise mobility on the right track? Take our assessment today to find out!
Learn how your progress in your mobile first journey compares to your industry peers
Understand where you may have security risks
Benchmark your performance in strategy, people, process, and technology
Receive case study and best practice recommendations tailored to your situation
Leverage MobileIron experts to analyze your results and guide you on a path to success
Agile and Lean are built on a foundation of continuous improvement: You need to inspect, learn from and adapt your performance to keep improving. Enhancing performance begins with having accurate, comprehensive data. The multitenant architecture of CA Agile Central is uniquely positioned to provide access to anonymized industry benchmarking data from tens of thousands of agile teams.
CA Agile Central Insights capabilities, part of a CA Agile Central Unlimited Edition subscription, provide performance metrics and benchmarking data for individual teams, teams of teams and even whole business units, departments and organizations.
This paper summarizes the results of a quantitative benchmarking survey to over 200 Life Science organizations. The study identifies the key compliance and performance improvement training topics they had addressed in 2011 along with key issues for 2012.
Published By: Brightcove
Published Date: Feb 04, 2015
Welcome to Content Marketing in Australia 2015: Benchmarks, Budgets, and Trends. This is the third year that Content Marketing Institute and the Association for Datadriven Marketing and Advertising (ADMA) have partnered to produce this report. This year, we look at how Australian for-profit marketers (both business-to-business and business-to-consumer) approach content marketing as compared with last year. Download the whitepaper to learn more!
The complimentary 2011-12 Towards Maturity Benchmark report consolidates the experiences of more than 1,800 organizations over the last 8 years. It cuts through the hype to show how HR leaders in real organizations are using both established and new learning technologies to help improve performance and business agility. Download today.
This free Ventana Research report shows SuccessFactors to be a top supplier of applications that support the management and operations of compensation.
According to Ventana, SuccessFactors Compensation (part of SuccessFactors BizX Suite) achieved the top overall ranking due to its scores in Reliability and Capabilities. In addition, the growing number of SuccessFactors customers and the company's commitment to cloud computing contributed to its top ranking in the Validation and TCO/ROI categories. Easy for managers at all levels to use, the application has capabilities for compensation reviews and adjustments, as well as an embedded analytic view-which shows the handling of promotions and support across pay ranges.
Find out what else Ventana has to say about SuccessFactors in this complimentary report. Download it today.
Published By: Symantec
Published Date: Jun 27, 2013
Symantec Corporation and Ponemon Institute are pleased to present the 2013 Cost of Data Breach: Global Analysis, our eighth annual benchmark study concerning the cost of data breach incidents for companies located in nine countries. Since 2009, we have provided a consolidated report of the benchmark findings from all countries represented in the research. In this report, we present both the consolidated findings and country differences.
As enterprise IT departments increasingly move toward multi-sourcing environments, it is more important than ever to measure ADM deliverables—not only to manage risks by ensuring overall structural quality of systems, but also to objectively evaluate vendors and make smarter sourcing decisions. This paper describes the eight steps for integrating Sofware Analysis & Measurement (SAM) in your outsourcing relationship lifecycle—from RFP preparation to contract development, team transition and benchmarking—to objectively evaluate the reliability, security, efficiency, maintainability, and size of software deliverables. This measurement can greatly improve the maturity in your outsourcing relationships to enhance performance and reduce risk.