best practices

RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.

RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.

Business buyers are more demanding than ever. They expect organizations to meet their precise needs through the life-cycle of interactions with B2B brands. This means providing today’s business buyers with consumer like-experiences that allow them to do their job better and easier, and making the complex simple. Download this white paper from Aberdeen Group to learn the five best practices to get B2B e-commerce right and how to achieve best-in-class performance in customer retention, revenue growth, and operational efficiency.

Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. In order to avoid encountering challenges with rugged mobile devices and other specialist mobile solutions, it is crucial for businesses with field workforces to leverage services and partners that can help them instill strategic best practices across the entire spectrum of mobilization, including security and data protection, installation and integration, training, maintenance and warranties, and proper disposal of old assets.

Maximizing productivity in challenging work environments is not easy, and that’s why selecting the right mobile computing solution is crucial. It’s not enough to simply hand your workers or technicians any mobile device; if the hardware can’t operate reliably in their typical work environment, they might as well be working with pen and paper.

Cybersecurity is top of mind for companies with workers using mobile computing devices. Report identifies top field service security risks, why security policies are critical, and includes a security checklist.

With the cloud being an essential part of so many IT organizations, best practices have emerged to help IT evaluate the right vendors’ ability to meet mission critical security needs. Download this whitepaper to learn the best practices for determining file sharing provider’s capabilities and see how it will allow you to select the right vendor to meet mission critical operational and security needs.

The US healthcare industry has historically lagged behind others in the maturity of security capabilities, only recently catching up on data security and privacy in response to HIPAA. But there is a wide range of other mounting risks unique to healthcare that S&R pros in healthcare can’t ignore — greater regulatory pressure, increasing targeted attacks, the frightening uncertainty of IoT security, and global economic pressures. This report outlines the most important security capabilities for security leaders in this sector to implement in the face of these challenges.

With companies embracing mobility to maintain competitive advantage in the digital era, information security threats have increased exponentially. Userfriendly technologies such as mobile devices, mobile apps, and cloud storage are often hacker-friendly too, creating opportunities for cybercriminals to covertly infiltrate company data. This opens the door to data loss, reputational damage, loss of proprietary information – not to mention the associated regulatory penalties and potential legal fees. IT bears the brunt of responsibility for information security, yet according to Forrester, internal incidents top the list of security breach causes in 2014.

The OCR conducts HIPAA audits of covered entities and their business associates and subcontractors. If HIPAA violations are discovered during these audits, the OCR will implement significant penalties. Additionally, since OCR is posting the details of every breach affecting 500 or more individuals on a public website1 , the organizations involved have become susceptible to class-action lawsuits.

IT leaders today are reinventing their infrastructure to support a mobile workforce and a complex array of connected devices. Against this backdrop of mobility and connectivity, Healthcare IT is tasked with meeting compliance challenges in an intricate and transformational regulatory environment. With a host of new data protection regulations and increasingly high settlement fees for data breaches, data security has never been more important to Healthcare organizations

The release of a new Microsoft operating system is always an important event for IT departments, and Windows 10 is no exception. IT organizations and end users have been looking forward to a wide range of new features in Windows 10, with interest particularly high as users of Windows 7 and 8 can upgrade for free.

Moving workloads from an on-premise software-defined data center to the cloud is an extremely stressful time for CIOs. But with the powerful IBM-VMware alliance, businesses can now extend their VMware workloads from on-premises environment to the IBM® Cloud within hours, not weeks.

Best practices, tips and examples for understanding responsive web design and its optimization.

Adobe collaborated with Forbes Insights on this study in order to shed light on new mobile engagement opportunities: How are companies using apps, whether they are aimed at customers, employees or partners? What are the lessons learned so far? And what are best practices for using mobile and tablet apps?

Most brands would love to have their apps among the top 25 most downloaded apps on the Apple App Store or Google Play. With more than one million apps available, there’s a great risk that your app won’t stand out from the crowd. Marketers need to make sure their core target audiences will first download and then regularly use their apps, without spending huge promotion budgets. This report will analyze how consumers discover apps and will provide some guidelines on how to promote your apps.

This paper outlines factors that influence successful business results and provides tips to achieve efficiency in content design, management, and publishing, ultimately increasing the return on your investment in responsive design.

Adobe collaborated with Forbes Insights on this study in order to shed light on new mobile engagement opportunities: How are companies using apps, whether they are aimed at customers, employees or partners? What are the lessons learned so far? And what are best practices for using mobile and tablet apps?

This report will analyse how consumers discover apps and will provide some guidelines on how to promote your apps.

Download Putting Email Marketing in Context to learn: - How to overcome common challenges of personalisation and email - Best practices for implementing contextual email on a low budget - How to measure the effect of your contextual marketing campaigns

In this study, you’ll discover key trends from today’s mobile consumer such as the activities they engage in the most, which elements in mobile experience receive the highest scores, and the benchmarks and best practices your company can take to raise your own mobile experience bar.

Die fünf Best Practices in diesem Leitfaden helfen Einzelhändlern beim Übergang zum Erlebnisunternehmen. Dies bedeutet nicht nur die Zusammenfassung der digitalen und physischen Kanäle in einer vollständig integrierten Customer Journey, sondern auch die Entwicklung von Erlebnissen für Kunden, die deren Bedürfnisse und Wünsche in den Mittelpunkt rücken.

The five best practices within this guide can help retailers to become experience-led businesses. That means not only blending digital and physical channels into a fully connected customer journey, but also building experiences around the customer in ways that put their needs and wants front and centre.

Cloud applications and web-based services, such photo sharing sites, create some monumental challenges for a storage infrastructure.

Scalability has always been an important characteristic of enterprise storage systems, maybe the most important, since the rationale of consolidating storage assumes that the system can easily grow with aggregate demand.