This report gives customer experience professionals the tools and processes they need to act on digital customer experience improvement across touchpoints like websites, mobile phones, and tablets. Forrester recommends 10 tactics for evaluating digital touchpoints and determining customers' needs, proven and emerging methodologies for redesigning digital interactions, and best practices for ensuring that your digital experiences support your business objectives.
In today’s lean business environment, your people are an asset that can be dramatically leveraged to increase success. This executive brief investigates how organizations can better understand the talent that is driving results.
Find out how to use our Facebook Timeline best practices to help your organization build an effective social media strategy, strengthen relationships with your brand's community and see your ROI on your Facebook campaign.
Man Investments is one of the world’s largest independent alternative asset managers.
With a fast moving and diverse IT infrastructure, Man needed to be able to automate software license compliance reporting in conjunction with optimizing license usage and sourcing.
The real test of any SAM system goes beyond creating a one-time Effective Licensing Position (ELP) for a given software publisher. To be truly valuable, the SAM solution has to have the ability to manage change.
Being able to work from a dependable list of software that has been approved by, and which also serves the business, means that finite IT & SAM resources are not wasted through the support of legacy software that might be deemed redundant, and should keep a company on track technically by not becoming dependent on aging software.
This 10 –Minute Guide from SAM experts at Snow Software will show how to establish and maintain a Software Catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose.
In a perfect world, managing the discovery of software assets, the capture of license entitlements and optimization of an organization’s software usage and compliance situation would be a single-click operation. Unfortunately, the world is not perfect and those charged with managing an organization’s software compliance, availability and expenditure face a number of challenges that can easily derail a Software Asset Management (SAM) program.
This paper from the SAM experts at Snow Software investigates some of the major challenges facing SAM managers and IT executives and highlights how to build a successful strategy to overcome them, ensuring the SAM program delivers true value to the business.
This whitepaper defines a best practices reference architecture and detailed implementation guide for building a highly available two node virtualization or private cloud solution ideally suited for mid-sized businesses and branch office deployments.
Forrester’s solution for security and risk executives working on building an identity and access management strategy for the extended enterprise that includes BYOD and cloud apps. It will help you understand and navigate the business and IT trends aff
Published By: ExtraHop
Published Date: Jul 25, 2013
Murphy USA has nearly 1,200 stores, and more than 700 of them share a 10Mbps VSAT link. So when something goes wrong with Murphy USA applications, it’s the Network team that answers the phone. Read the case study to learn how Murphy USA was able to understand what applications were doing over the network.
Published By: ExtraHop
Published Date: Jul 25, 2013
Practice Fusion, the leading provider of web-based electronic medical records, used ExtraHop to improve collaboration between its Development and Operations teams. “We’re not just remediating problems faster, but preventing problems from occurring in the first place,” says John Hluboky, VP of Technical Operations.
Construction companies are meeting the challenge of ever-intensifying competition by refining their business operations with standardized operating practices and “visible” information that is shared among multiple departments.
“Before, only owners who wanted to grow a very large company would worry about transitioning from the informal business they started to formalized, standardized business processes,” says Jim Flynn, CEO of Maxwell Systems, a leading provider of construction management software solutions, expert services, and best practices. “But in the current environment, you also have to make that transition just to stay competitive and improve your profitability.”
Published By: HireRight
Published Date: May 01, 2013
Employee screening is a critical capability for organizations today. No longer just a part of the hiring process, employee background checks, eligibility verification and even tax credit screening are increasingly part of the ongoing talent life cycle. Aberdeen Group’s latest survey on talent acquisition strategies looked at the practices of over 480 organizations for best practices used and results delivered through the use of employee screening tools and solutions.
This paper summarizes and evaluates the prevalence and efficacy of data center virtualization deployments, as well as the hardware that supports them. The conclusions drawn from this report are based on analysis of both quantitative market research and two qualitative interviews with a CIO and CTO in healthcare and finance, respectively. Each customer, referred to ESG by Hewlett-Packard (HP), had extensive experience deploying both server and desktop virtualization. The goal of the study was to determine the IT and business drivers to adoption of virtualization technologies, the expected and realized benefits, ensuing infrastructure decisions, future outlook of the data center, and best practices for deployment.
This paper summarizes and evaluates the prevalence and efficacy of data center virtualization deployments, as well as the hardware that supports them. The conclusions drawn from this report are based on analysis of both quantitative market research and two qualitative interviews with a CIO and CTO in healthcare and finance, respectively. Each customer, referred to ESG by Hewlett-Packard (HP), had extensive experience deploying both server and desktop virtualization. The goal of the study was to determine the IT and business drivers to adoption of virtual technologies, the expected and realized benefits, ensuing infrastructure decisions,future outlook of the data center, and best practices for deployment.
Collaboration is the biggest opportunity of the next decade. In The Collaboration Imperative, learn how to unleash hidden assets in your company and build a world-class organization that can tackle market opportunities with lightning speed.