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Published By: Akamai Technologies     Published Date: Mar 15, 2016
Many industry experts advise automotive companies to embrace digital transformation. At the heart of that mandate is the need to satisfy rising customer expectations for fast, secure, always-on services delivered seamlessly across all channels and devices. Read the seven top considerations as you embrace digital transformation.
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automotive, digital transformation, customer relations, best practices, industry optimization
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Mar 15, 2016
Cybercriminals continue to evolve their tactics with ever-growing cyberattack sizes and new attack methods, which has spiked a demand for DDoS mitigation services. However, it is often difficult for companies to assess, evaluate, and differentiate DDoS mitigation service providers from one another. Read the four critical criteria you should use to evaluate providers before selecting one.
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web security, best practices, mitigation services, network management, automotive
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Mar 15, 2016
HIMSS Analytics, in partnership with Akamai, recently conducted a survey of U.S. hospitals to understand the current state of web security in healthcare as well as what plans are in place to improve preparedness. The results raise some concerns that despite greater consciousness of the increased risk to healthcare data security, many hospitals are still vulnerable to a wide range of cyberattacks. Read this survey to learn about critical weaknesses in hospital web security.
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web security, healthcare, network management, security, cyberattack prevention, best practices
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Mar 15, 2016
The globalization of the medical device industry has delivered substantial business benefits, but it has also presented certain problems that can make the realization of those opportunities challenging. Learn about a comprehensive global collaboration solution that addresses and overcomes these obstacles.
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medical device industry, global network, employee management, best practices, internet performance, internet security, health analytics, business intelligence, network infrastructure, privacy and security
    
Akamai Technologies
Published By: LifeLock     Published Date: May 10, 2016
A data breach can happen at any time. Be ready to respond. Download now and learn the best practices for handling a company data breach. See how you can protect your organization!
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LifeLock
Published By: Staples Business Advantage     Published Date: Jun 01, 2017
Watch this on-demand webinar to hear senior research director Patrick Connaughton from the Hackett Group review the latest research on supplier segmentation and stratification strategies. You’ll also get practical advice on implementing these best practices at your organization.
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procurement, procurement strategy, purchasing, vendor selection, supply chain, supplier management, strategic sourcing, vendor management, srm, supplier relationship management
    
Staples Business Advantage
Published By: Genesys     Published Date: May 10, 2016
Integrating Phone Self-Service Into the Omnichannel Customer Experience
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genesys, ovum, ivr, modern, predictive, self service, customer experience, omnichannel
    
Genesys
Published By: Genesys     Published Date: Aug 09, 2016
This paper will help you get a high-level view of the modern contact center, including: • The rapidly changing needs and expectations of customers today • Details of the benefits of integrating CRM and cloud contact center systems • Best practices when integrating with a cloud contact center
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crm, contact center, customer experience, genesys, customer expectations, cloud contact center
    
Genesys
Published By: Hewlett Packard Enterprise     Published Date: Oct 11, 2017
Is it time to replace aging servers or bolster your existing infrastructure? There’s a lot to consider, but industry best practices can guide your research and help you select the right servers to run your small or midsize business.
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Hewlett Packard Enterprise
Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
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patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Progress     Published Date: Oct 09, 2017
Tailoring experiences for customers is critical to make your business standout. Customization works well for organizations that want to enhance their standard customer experience but don’t have the necessary tools or strategy for in-depth personalization. Learn about the 5 best practices for customizing websites and the 5 biggest challenges marketers face while customizing their websites.
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Progress
Published By: Progress     Published Date: Oct 09, 2017
"The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences. However, with a mix of new technology combined with best practices, companies can regain control of the customer journey and create memorable experiences for their customers. "
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Progress
Published By: CrowdStrike     Published Date: Feb 01, 2017
Once a “consumer-only” problem, Ransomware now has an established business case for profitability, and that’s driving criminals to expand their operations and hunt for more lucrative prey. As a result, commercial enterprises and other large organizations are increasingly in the crosshairs. Consider these facts: ? Ransomware attacks doubled in 2015 ? The number of new ransomware variants increased 17% in Q1 2016 ? The FBI estimates that ransomware will net criminals $1 billion in 2016 This white paper dives into the inner workings of ransomware, its perpetrators and how they are evolving to maximize profits. You’ll also learn how companies are fighting back, and review best practices for protecting your organization from becoming another victim of electronic extortion.
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CrowdStrike
Published By: CrowdStrike     Published Date: Feb 01, 2017
This year’s Cyber Intrusion Services Casebook focuses on in-depth digital forensics, incident response (IR) and remediation services performed on behalf of actual CrowdStrike clients. Real-life examples drawn from notable CrowdStrike Services IR engagements in 2016 — including the now-infamous hack of the Democratic National Committee (DNC) —are covered with an emphasis on best practices organizations can follow to identify and eject attackers before a devastating breach occurs. Download this report to learn: • How CrowdStrike’s Falcon OverWatch and professional services teams discovered and attributed the DNC intrusion to nation-state threat actors FANCY BEAR and COZY BEAR • The gaps in security processes and planning that your organization can address now to stop the next breach • The specific tactics, techniques and procedures (TTPs) a range of nation-state and eCrime adversaries used to penetrate their victims’ defenses, and how they attempted to cover their tracks
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CrowdStrike
Published By: UPS     Published Date: Sep 01, 2017
Growth in new markets introduces new costs to control, regulations to manage, and supply chain complexities to solve. Longer, more complicated cold chains mean that collaboration with third party logistics providers (3PLs) can help make the difference between profitable simplicity and unmanageable complexity. Companies are increasingly relying on their 3PLs for services such as monitoring and intervention, contingency planning, and cost control. Reduce risk by improving packaging, visibility, and establishing QA best practices. Improved visibility, new tools, new monitoring capabilities and appropriate packaging can also help drive down costs for shippers.
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healthcare, cold chain, efficiency, ups, practices
    
UPS
Published By: UPS     Published Date: Aug 29, 2017
7 expert perspectives on best practices to improve efficiency
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UPS
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 12, 2017
By adopting modern best practices for HR and Talent Management you will ensure your business takes full advantage of new and innovative cloud processes and technologies. This will help your HR resources operate much more efficiently and set your business up with the ability to rapidly adapt and grow when needed.
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human resources, employee engagement, talent management
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Exabeam     Published Date: Sep 25, 2017
This solution brief will describe how Exabeam can help organizations implement effective security controls and best practices to achieve alignment with GDPR.
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Exabeam
Published By: First Advantage     Published Date: May 01, 2018
In the face of compressed margins, what avenues exist for multi-family providers to build revenue? The answer is found in taking full advantage of the benefits of lower vacancies and high demand by maximizing operational efficiency–and background screening can help! Below we outline best practices for three main routes to building stronger revenues. 1. Squeezing value out of lower vacancies 2. Taking technology to the next level 3. Maximizing revenue while protecting against risk
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First Advantage
Published By: ServiceNow     Published Date: Aug 20, 2018
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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ServiceNow
Published By: ServiceNow     Published Date: Oct 22, 2018
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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service, business, infrastructure, remotely, servicenow
    
ServiceNow
Published By: ServiceNow     Published Date: Mar 13, 2019
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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ServiceNow
Published By: Splunk     Published Date: Aug 17, 2018
IT organizations using machine data platforms like Splunk recognize the importance of consolidating disparate data types for top-down visibility, and to quickly respond to critical business needs. Machine data is often underused and undervalued, and is particularly useful when managing infrastructure data coming from AWS, sensors and server logs. Download “The Essential Guide to Infrastructure Machine Data” for: The benefits of machine data for network, remote, web, cloud and server monitoring IT infrastructure monitoring data sources to include in your machine data platform Machine data best practices
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cloud monitoring, aws, azure, gcp, cloud, aws monitoring, hybrid infrastructure, distributed cloud infrastructures, reduce mttr/mtti, cloud monitoring free, cloud monitoring tools, cloud monitoring service, cloud billing monitoring, cloud monitoring architecture, cloud data monitoring, host monitoring, *nix, unix, linux, servers
    
Splunk
Published By: Attunity     Published Date: Feb 12, 2019
This technical whitepaper by Radiant Advisors covers key findings from their work with a network of Fortune 1000 companies and clients from various industries. It assesses the major trends and tips to gain access to and optimize data streaming for more valuable insights. Read this report to learn from real-world successes in modern data integration, and better understand how to maximize the use of streaming data. You will also learn about the value of populating a cloud data lake with streaming operational data, leveraging database replication, automation and other key modern data integration techniques. Download this whitepaper today for about the latest approaches on modern data integration and streaming data technologies.
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streaming data, cloud data lakes, cloud data lake, data lake, cloud, data lakes, streaming data, change data capture, cloud computing, modern data integration, data integration, data analytics, cloud-based data lake, enterprise data, self-service data
    
Attunity
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