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Published By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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contact center, cloud, ebook, customer journey
    
Genesys
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
There are no flawless software systems or applications. When flaws result in security vulnerabilities, threat actors exploit them to compromise those systems and applications and, by extension, the endpoints on which they reside. Although software vendors issue vulnerability patches to remediate those flaws, many organizations do not apply all available patches to their production environments.
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palo alto, systems, software, security
    
Palo Alto Networks
Published By: IBM     Published Date: Jan 20, 2017
Banks have been using ECM for years, capturing, archiving and discovering documents. Some banks have adopted capture capabilities to digitize content for faster and easier access to content. Today’s leading banks are using content management systems that leverage cloud, mobile and analytics to deliver superior customer interactions. Watch this short video to learn how today’s leading banks are applying new ECM capabilities that help provide consistent customer experiences across all channels.
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ibm, ecm, analytics, smarter content, ecm for banking
    
IBM
Published By: IBM     Published Date: May 26, 2017
Business executives and managers at business-to-business (B2B) enterprises care about time, money, competitive advantage, customer loyalty and growth. Few pay much attention to the vital IT infrastructure that supports transactions and collaboration with trading partners—though that B2B backbone directly affects performance and profitability. In fact, just 26 percent of business managers view B2B integration as a competitive differentiator, according to a study for IBM by Vanson Bourne, a research consultancy. As a result, many enterprises continue to utilize manual and error-prone emails, faxes and file transfers for B2B transactions. Reliance on complex, brittle and antiquated systems to exchange critical data impacts time to market, cost-efficiency and satisfaction across suppliers and end-customers. Modernization of B2B integration in recent years has moved forward in fits and starts, often undermined by competing priorities and misalignment between business and IT managers.
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b2b integration, customer loyalty, ibm, customer growth
    
IBM
Published By: IBM     Published Date: Jun 08, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, linux, windows, telecommunications, healthcare, oracle database
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise data, windows, linux, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Aug 23, 2017
To compete in today’s fast-paced business climate, enterprises need accurate and frequent sales and customer reports to make real-time operational decisions about pricing, merchandising and inventory management. They also require greater agility to respond to business events as they happen, and more visibility into business activities so information and systems are optimized for peak efficiency and performance. By making use of data capture and business intelligence to integrate and apply data across the enterprise, organizations can capitalize on emerging opportunities and build a competitive advantage.
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ibm, data replication, inventory management, competitive advantage
    
IBM
Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Oct 17, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business. To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize
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IBM
Published By: Comcast Business     Published Date: Feb 06, 2017
The right network can enable banks and financial services firms to provide service that spans the branch office to the home office or mobile device, offering a seamless customer experience no matter how their business is conducted. It is imperative, then, that banks understand the impact their network has on the speed, agility and flexibility of the systems that serve their customers, which ultimately impacts their bottom line.
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Comcast Business
Published By: HotSchedules     Published Date: Dec 11, 2017
Restaurant managers are your aces. Just consider — they hire and schedule all of the right people. They ensure compliance with the industry’s legal minefield. They drive top-line financial goals. The list goes on, and on and on. But turnover is a big problem because there are too many things slowing them down: - Basic task lists prevent optimal performance - Critical information is stuck in multiple systems - Pie charts and graphs don’t give them the actionable insights Restaurant managers are your aces. Download the eBook to learn how to keep them from leaving.
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HotSchedules
Published By: HotSchedules     Published Date: Apr 25, 2018
Restaurant technologies have transformed drastically over the past decade, however there have been several misconceptions about the impact big data can have on restaurant operations. According to a Hospitality Technology study, only 23% of restaurants have confidence in overall tech innovation. When it comes to the state of technology many restaurants are still stuck with disconnected architecture, complex legacy systems, lack of visibility, and high maintenance costs. These challenges ultimately intimidate restaurant operators to outdated systems and processes that significantly limit their business growth. This ebook looks at the four pressing challenges and presents one unifying solution.
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HotSchedules
Published By: Datastax     Published Date: Aug 23, 2017
Enterprises today continue to differentiate themselves with cloud applications – any application that needs to be always-on, distributed, scalable, real-time, and contextual. With DataStax Enterprise, DataStax delivers comprehensive data management with a unique always-on architecture that accelerates the ability of enterprises, government agencies, and systems integrators to power the exploding number of cloud applications. DataStax Enterprise (DSE) powers these cloud applications that require data distribution across data centers and clouds, by using a secure, operationally simple platform. At its core, DSE offers the industry’s best distribution of Apache Cassandra™. This paper provides a summary of the features and functionality of DataStax Enterprise that make it the best choice for companies that are looking to leverage the promise of Apache Cassandra™ for production environments.
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cloud, adoption, application, migration, performance
    
Datastax
Published By: FinancialForce     Published Date: Aug 20, 2019
Salesforce CRM + FinancialForce ERP Better Together The value of the Salesforce Platform is undeniable. Salesforce has helped companies around the world streamline their technologies and processes. So when you combine your Salesforce CRM with an ERP solution native to the platform, the benefits are only magnified. Sales, finance, services teams will be able to work from the same connected system, sharing a master customer record, with data unified and process and workflows harmonized. Some businesses have tried to reap these benefits through rough integrations between old ERP systems and Salesforce, but nothing is smarter or more effective than using an ERP solution built on the platform itself. Download the eBook and see how combining Salesforce CRM and FinancialForce ERP can help you:
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FinancialForce
Published By: Oracle + Dyn     Published Date: Jun 27, 2017
"Today's internet-dependent business landscape demands frequent system changes, higher throughput and increased reliability. If your new features and fixes do not hit the digital market quickly, user experience, customer retention and revenue all take a hit. DNS however, is a tool that can be used to both mitigate problems and optimize the performance and delivery of these systems. Read the latest O'Reilly book to understand how the DevOps approach combined with the fundamentals of DNS can: • Use DNS as a means of distribution, deployment and high-availability • Mitigate failure and minimize risk • Improve system reliability and management Get the O'Reilly Book! "
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Oracle + Dyn
Published By: Sage     Published Date: Oct 17, 2019
Imagine a factory which connects information and interconnectivity—a model of quiet efficiency. Where intelligent machines collaborate with each other, run by a team of analytical, well-trained workers. A center of innovation—the hub of a supply chain that combines customers, suppliers, distributors, and partners with advanced analytical systems. Now imagine the future—the Smart Factory, where there’s minimal downtime, neglect, waste, and inefficiency. Where factory managers, financial experts and boardroom executives use cutting-edge technology to understand data and production—reaching the pinnacle of technology and manufacturing development. The Smart Factory dream is closer than you think.
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Sage
Published By: Group M_IBM Q418     Published Date: Nov 07, 2018
IT endpoint management used to be an easier game: Managers deployed user systems with custom images when employees were hired, and employees returned them on their last day at work. Even during deployment, users had minimal abilities to impact systems and devices that were centrally managed. Servers resided in physical data centers where they could be identified and accessed. Those were the days!
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Group M_IBM Q418
Published By: Group M_IBM Q418     Published Date: Nov 20, 2018
Understanding how to optimize Omni-Channel Order Management is key to your business’ success. Today, consumers want seamless possibilities for selecting and receiving new products and services. Intelligent order management systems allows brands and retailers to make informed decisions on how to profitably satisfy customer expectations. It’s not just about understanding what you are offering in the present, but transparency and greater understanding of each aspect that impacts your inventory, fulfillment network, and capability to deliver across your channels.
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Group M_IBM Q418
Published By: TIBCO Software     Published Date: Aug 13, 2018
The combination of legislation, market dynamics, and increasingly sophisticated risk management strategies requires you to be proactive in detecting risks like fraud quicker and more effectively. Dynamic detection systems need to adapt to evolving compliance regulations, scale to deal with growing transaction volumes, detect sophisticated risk specific patterns, and reduce false-positives. TIBCO's Risk Management Accelerator uses a combination of predictive analytics, streaming analytics, and business process management to deliver a powerful and cost-effective system for detecting anomalies. Download this solution brief to learn more.
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
The biggest headache for most payment operations teams is cost control — and a large part of it comes from fraud management: Investigation teams waste large amounts of time just assembling the data needed to make decisions. Detection engines are always playing catchup with the latest fraud patterns. Ever changing regulations increase the time and cost required to reach compliance and meet audit standards. Given their scope and impact, replacing core fraud systems is not an option for most firms. But instead of replacing them, you can improve the investigative process with augmented investigation, and improve the detection process by enhancing current systems. This whitepaper describes three ways financial services firms can use TIBCO solutions to lower the cost of investigations through faster results, reduce fraud losses through better detection, and simplify audit and regulatory compliance through centralized access to information.
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TIBCO Software
Published By: TIBCO Software     Published Date: Aug 02, 2019
Fraud is one of the biggest overheads for most financial firms. Detecting crime is hard as fraud constantly evolves and the tools have to be able to evolve with it. Also one of the key areas of focus for most firms is to address the cost of handling the false positives that all automated systems generate. Watch this short demonstration to learn how TIBCO’s advanced analytics and data science solutions can help you overcome these challenges.
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TIBCO Software
Published By: Sage Software     Published Date: Jun 20, 2018
Enterprise Management is changing how midsize enterprises compete and grow by offering simpler, faster and more flexible business management capabilities at a fraction of the cost and complexity of typical enterprise systems. According to a recent Total Economic Impact (TEI) study by Forrester, Enterprise Management customers can expect a favorable ROI of 177% with total benefits of £1.2M from cost savings over 3 years.
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sage enterprise management, forrester, tei, bms, erp, bom, enterprise accounting, enterprise intelligence
    
Sage Software
Published By: Group M_IBM Q119     Published Date: Mar 11, 2019
The life of an enterprise architect is becoming busy and difficult. Before the era of big data, the enterprise architect “only” had to worry about the data and systems within their own data center. However, over the past decade there were revolutionary changes to the way information is used by businesses and how data management platforms support the information available from modern data sources.
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Group M_IBM Q119
Published By: Group M_IBM Q2'19     Published Date: Apr 01, 2019
POWER9 provides the infrastructure foundation for a future-looking organization that is ready to meet today’s business challenges and tomorrow’s advancements. By updating your foundation with the latest POWER9-based servers, you can effectively run your mission-critical requirements alongside modern, dataintensive workloads. POWER9 gives you the reliability you’ve come to trust from IBM Power Systems, the security you need in today’s high-risk environment, and the innovation to propel your business into the future.
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Group M_IBM Q2'19
Published By: Group M_IBM Q3'19     Published Date: Aug 26, 2019
Successful order management systems are unique in their ability to create brand loyalty and generate new revenue streams. When executed correctly, they demonstrate a unified commerce approach for sellers that spans all points along a customer’s purchasing lifecycle. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.
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Group M_IBM Q3'19
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