Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
In today’s global economy, innovation matters. For teams to innovate rapidly and with great frequency, they must be able to clearly communicate and closely collaborate. Miscommunication, misunderstanding and misinterpretation only leads to costly errors, bottlenecked business processes and market misfires. Most of these issues are avoidable.
In today’s global economy, innovation matters. For
teams to innovate rapidly and with great frequency,
they must be able to clearly communicate and closely
collaborate. Miscommunication, misunderstanding and
misinterpretation only leads to costly errors, bottlenecked
business processes and market misfires. Most of these
issues are avoidable.
There are many new ways Big Data analytics can significantly boost marketing and promotional efforts through real-time and historical analysis of online data, such as clickstream or purchase transactions. Unstructured data based on social media—even photos and video—offers enormous potential when analyzed with the right tools.
"In this eBook from Castlight Health and Jellyvision, you will learn:
• How to influence employee behavior through careful and personalized messaging, curated content, creative incentives, and more.
• What the top U.S. organizations are doing to boost benefits engagement and guide employees along the path of health care consumerism.
• How to put your organization’s technology to work toward your communication goals to meet employees on their level."
Design is more than just an artistic endeavor. It is a philosophy and culture that influences every business decision. Companies who embrace design create more appealing content and deliver better brand experiences. Customers expect these brand experiences, and they want them personalized on every device and platform. With modern tools and workflows, companies can now create content at the velocity needed to meet with customer demands — creating loyalty and boosting revenue.
Published By: MuleSoft
Published Date: Jul 06, 2017
DevOps has become not only trendy, but an important rethink of the IT culture at many organizations. And with good reason
the benefits to adopting DevOps are well-documented. A recent study, conducted by Utah State University and sponsored
by Puppet Labs, revealed that DevOps practices can boost IT performance and ultimately improve a business’s bottom line.
When augmenting the benefits package
for your organization, it’s natural to focus
on traditional perks that employees have come to
expect: PTO, health insurance, and maybe a tuition
assistance credit here or there. But if you’re looking
for creative and effective ways to stimulate
employee engagement while also driving business
results, you’ll want to consider the powerful impact
of offering language-learning opportunities.
Why language learning? It offers immediate and
long-term benefits to both employees and employers.
Research shows that organizations that offer access
to language learning see an increase in employee
engagement factors like loyalty, morale, and
productivity, which in turn boosts business performance
factors such as customer satisfaction
and internal communications.
Where’s the connection? And how can you reproduce
these benefits within your organization? This
playbook offers a deeper look at why language
learning has such a positive influence on employee
The secret to employee health and happiness. It's a fact: positive social interactions at work have been shown to boost employee health.
Social connections are just as important in the workplace as they are in other aspects of life. Being surrounded by compassionate, friendly coworkers can boost productivity and commitment to the
Check out our white paper on social connectedness to explore:
? The science of being social.
? How social behaviors impact our health.
? Key takeaways on driving social engagement as part of your wellness program.
Near-perfect inventory visibility is critical to transforming the customer experience and competing in the retail revolution. Yet inventory accuracy across retail sectors hovers at around 60%. That shortfall causes retailers to lose out on potential sales and puts customer loyalty at risk.How do retailers address this issue? RFID—or radio frequency identification—is 10 times more efficient at cycle counting and can increase inventory accuracy across the supply chain by up to 99.5%, enabling retailers to truly compete in the highly competitive omnichannel world. Launch a successful RFID technology pilot program in your retail operation with our free How-to Guide: Five Steps to Piloting RFID for Unprecedented Inventory Visibility. This guide takes you from Step 1 (a KPI checklist) to Step 5 (execution and monitoring), so you can launch a pilot program and effectively measure its ROI before moving to full deployment. Download the free Guide today.
The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
Published By: Veeam '18
Published Date: Mar 13, 2018
As a smaller organization tasked with big responsibilities – public health and exceptional customer service around the clock – Vallejo needed a backup solution that kept pace with the growing needs of their company and customers and was easy to manage. They understood that backups played a critical role to success, but their existing solution was slow, cumbersome and expensive in their new, virtualized environment. They needed a solution that would boost backup speeds within their existing HP architecture while simplifying and streamlining management and cutting costs.
How do you design and manufacture products suited for the Fourth Industrial Revolution — the Internet of Things (IoT) and artificial intelligence (AI)? Hint: You can’t do it with single-point 3D modeling and 2D drawing solutions. Learn how upgrading to an integrated 3D product development solution can help boost productivity, reduce costs, improve quality, foster collaboration and increase innovation.
Published By: Monetate
Published Date: Oct 11, 2018
Product recommendations are a proven way for marketers to drive sales, boosting the revenue potential of every
shopping experience and increasing customer engagement overall. However, most current recommendations tools
have not kept up with the level of personalization that customers have come to expect, and they often fall short of
the precision that marketing teams need to create meaningful business impact. It may be time to reevaluate whether
your solution is doing all it can to meet the needs of your customers and your team.
"Read this white paper to learn how a secure digital workspace can help you put people at the center of IT.
Create a happier, more engaged workforce
- Deliver the tools that fuel productivity
- Remove the temptation for shadow IT
- Boost security and simplify management"
"Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently.
Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and:
- Decreases your demand for bandwidth
- Increases your user density per hosting server
- Supports voice, video, and display—even 3D professional graphics!"
There are many ways to beat the energy price rises, but hospitality operators need a way of doing it that also offers a business benefit.
In this whitepaper we look at green energy, solar panels and why electric car chargers could offer your next return on investment.
Download this whitepaper today to find out more about how E.ON can help your business!