Technology has had a profound impact on society, influencing everything from the way we communicate with each other to how we conduct business transactions. In the financial services space, technology has brought banks closer to their customers, offering a wide range of online services to appeal to a population of consumers who now view their smartphones as something they can’t live without.
In the process of shifting their practices to accommodate this new generation of customers, banks are transforming and reinventing themselves from the corporate office to the branch office through innovative services and technologies that take banking beyond the traditional experience. Networks are playing a central role in this transformation.
Growing your enterprise is an ongoing priority. And, as the
application economy continues to expand, it’s likely that
you’re looking at digital business initiatives to fuel a significant
portion of that growth. Among the most promising objectives
of such a strategy are:
• Providing superior digital experiences for consumers
• Expanding markets and revenue streams through
• Connecting employees and partners to enterprise
data anywhere, anytime
• Launching innovative new services for the Internet
of Things (IoT)
Successfully executing a digital strategy requires the ability
to launch new apps and coordinate your digital presence with
partners. Application Programming Interfaces (APIs) create
the connectivity required to share enterprise data and digital
content with those apps and partners over the Internet.
APIs are a critical component of digital business—empowering
developers to build apps across any channel and enabling
partners to incorporate your dat
There’s no getting around it: Managing your online reputation is critical to a successful marketing strategy, as well as to the health and continued growth of your business. According to recent research, 87 percent of Americans say they trust online reviews
to help them choose which local businesses or services will receive their hard-earned dollars. What’s more, eCommerce agency Corra found 88 percent of consumers have avoided a company because of a bad review. As consumers increasingly rely on online reviews, businesses that leave their online
reputation to chance are at a severe disadvantage versus those with solid Online Reputation Management (ORM) programs in place. But where do you start? What You’ll Learn in This Guide
Online Reputation Management is a discipline that you can take on easily — step by step.This guide will take you through the basics of launching an ORM program in your
You’ll learn about:
• Defining your goals
• Where to focus your efforts
• How t
When it Comes to Brand Perception, You’re No
Longer in Control
The balance of power has shifted from brand owners to customers, and what people say about
you online can either derail your business or accelerate its success. This is especially true for
consumer-focused brands in industries such as retail, hospitality, automotive and healthcare
This guide will help you understand the role of online reviews in overall brand health, and the tactics
to maximize your online reputation.
Published By: Red Hat
Published Date: Jun 19, 2019
Business success is increasingly based on your ability to react to change. As new disruptive
players enter markets and technology upends what consumers expect, organizations increasingly need to change plans in much shorter cycles than ever before. Modern software architectures and processes can make organizations more effective at dealing with this change and
emerging as winners in their markets.
A new architectural framework called agile integration brings together three important architectural capabilities: containers, distributed integration, and application programming interfaces
(APIs). This framework addresses how these key capabilities promote agility and power new processes within your organization to create competitive advantage.
Industries like travel and hospitality have been transformed by new ways of doing business—new
services are now offered, and consumers interact with services differently. This trend of disruptive change is extending across other major industries—from
Published By: Uberall
Published Date: Oct 08, 2018
One of the great advantages of the digital age is the vast amount of information and opinions that consumers are exposed to when making a buying decision. This gives enormous exposure to businesses, whether in a positive or negative way. With this significant increase in information, unbiased and authentic customer reviews become increasingly important to both consumers and businesses. There is a wide choice of rating portals and review platforms, that specialize in all types of industries and services.
Published By: Uberall
Published Date: May 13, 2019
Businesses have been told about the urgency of being ‘voice search ready’ without understanding what it means or how to accomplish it.
In creating the Voice Search Readiness Report, we set out to answer one simple question - ‘are businesses voice search ready?’ and then provide a simple method for helping them to measure their own voice search readiness.
We analyzed more than 73,000 SMB, mid-market and enterprise business locations in one of the largest voice search studies ever conducted to find out if businesses were taking the necessary steps to reach consumers who use voice search.
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability.
To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback.
Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.
The role of learning and development has never been more important to the success of small and medium businesses, especially because of the fierce competition with big business to attract and retain top talent.
We’re amidst a disruption in the way employees work and learn. Technology, skills, and workforce demographics are shifting and evolving at a rapid pace. Employees are now sitting in the driver’s seat when it comes to their career path and companies are getting strategic with how to meet this new demand.
Read our guide “The Rise of the Holistic Learning Experience” to learn how the new role of learning and development can help your company thrive.
You’ll gain insights on:
• Consumer-driven technology changing the game
• Continuous learning and staying relevant amid change
• The holistic learner experience
Get your copy and start building a holistic learning program today.
The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to “consumerized” services and experiences, IT is beginning to redefine its approach to offering IT services. In this eBook, explore the top trends driving the New IT for IT Service Management, and how leading organizations are evolving to focus on end-user experience.
"ACG Michigan, a large auto insurance underwriter in the US state of Michigan, needed a user-friendly system that would enable its agents (internal and independent) to churn out precise and consistent policy quotes and underwriting decisions. They turned to FICO Blaze Advisor decision rules management system to create an enterprise decision management framework to execute decisions.
Learn more on how FICO Blaze Advisor helped ACG Michigan automate its underwriting
FICO (NYSE: FICO), formerly known as Fair Isaac, is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company's groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimiz
To be successful, a loyalty program must deliver value to the guest and it must deliver value to a restaurant operator’s business. To help food and beverage operators understand what guests are seeking in a loyalty program, Oracle Hospitality conducted a global consumer survey. On the following pages, you will find the answers to these questions and more: • What rewards do guests most value in a restaurant loyalty program? • Do they prefer paper stamp cards? Mobile apps? Plastic swipe cards? • What prevents them from joining a loyalty program? • Why do they leave a loyalty program or stop using it? • What’s their favorite restaurant loyalty program?
Nearly all store sales will be influenced by digital in 2020, and the retailer of the future will excel at orchestrating core processes in the maze of near-infinite purchase paths available to ever-more discerning consumers. Digital transformation will impact all areas of retail business processes as retailers seek new ways to reach consumers while maximizing efficiencies within their own operations. Automation, speed, and contextually driven decisions will create opportunities for retailers and help transform relationships with their suppliers, consumers, and employees. Learn more about how digital transformation is impacting the retail industry. Download a complimentary copy of the Retail in a Digital World white paper.
"When it comes to online sales, there are no borders: Buying is happening everywhere. And these days, the biggest profits come to those who travel.
The good news is that taking an e-commerce business across borders has never been easier. What’s more difficult, however, is knowing which channels to choose, which countries to try and which are the best methods for connecting to more global consumers.
Whether you’re new to cross-border trade or a jet-setting e-commerce pro, this white paper will break down:
- Why going global is important
- Key considerations of international e-commerce
- And much more"
Published By: Infosys
Published Date: Dec 03, 2018
Data is a truly inexhaustible resource for an organization. It creates endless possibilities to make data do more. As a technology partner of hundreds of organizations around the world, Infosys helps clients navigate the journey from their current state to the next.
Facilitating clients’ transition into data-native enterprises is a crucial part. To understand how companies are using data analytics today and their expectations in a world of endless possibilities with data, we recently commissioned an independent survey of 1,062 senior executives from organizations with annual revenues exceeding US$ 1 billion, in the United States, Europe, Australia, and New Zealand. The respondents were from business and technology roles, who were decision makers, program managers and external consultants; represented 12 industries, grouped into seven industry clusters, such as, consumer goods, retail and logistics, energy and utilities, financial services and insurance, healthcare and life sciences, h
The business case for hyper-converged infrastructure (HCI) has never been stronger than it is in 2018. IT leaders are under the gun to modernize their infrastructures to accommodate hybrid cloud environments, unrestrained data growth, the Internet of Things (IoT), the consumerization of IT and a wide range of company-specific challenges.
Consumer-focused technologies that are deployed by employees can provide tremendous value to any business and can provide IT organizations with more functionality than they can afford or are willing to deploy. However, consumer technologies must be appropriately managed in order to satisfy corporate security, compliance and other requirements. This means integrating consumer technologies into the existing IT fabric in order to achieve the greatest possible synergies between consumer-focused and IT-deployed technologies.
Javelin Strategy & Research has released a study covering data breach victims, which highlights the acute awareness among consumers about data security and the significant implications security breaches represent to businesses once consumer trust is compromised. Read this report, which also reveals Javelin's recommendations to institutions to address consumer security concerns and expectations in the event of a data breach.
Published By: SRC,LLC
Published Date: Jun 01, 2009
Companies spend millions of dollars every year on building data warehouses, buying business intelligence (BI) software tools and managing their analytic processes in the hope of gaining consumer insight and winning market share. Yet, many companies fail to realize the full benefits of their technology investments because they are hamstrung by the layers of expertise and the complexity of technology tools needed to integrate various data warehouses and associated tools within their existing analytic environments. Since analysis is only as good as the accessibility, timeliness and accuracy of the information being analyzed, the interoperability of any data warehouse with any analytic environment is essential to achieving insightful, actionable analysis and making better decisions.
Since the emergence of the personal computer, IT managers have had to navigate through a computing and communications landscape where business and consumer technologies have intersected. Sometimes those intersections produce benefits for all involved; other times they result in destructive collisions.