Managing user identities and user-access privileges is a cornerstone of effective security for organizations. It is vitally important to verify that only the right people can access protected resources and that their activities are sufficiently monitored. However, in order to effectively compete and meet customer expectations, organizations are increasing the number of users—including customers, employees, citizens, partners and suppliers—who are allowed to access information across the web, the cloud and federated environments. This trend makes identity and access management even more challenging and exposes organizations to many potential risks.
In this webcast we will explore how you can deliver services and improve outcomes for your citizens through cross program care coordination and collaboration. This coordination and collaboration is enabled by the extensive use of data, resources and a single view of the citizen which in turn helps improve decision-making, problem-solving and program implementation.
This white paper considers the drivers behind the move to e-government, the need for relationship management and the complexity of e-government value chains. It also outlines a solution that government entities can deploy to address this top priority of information management and sharing.
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before. Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
Published By: Quocirca
Published Date: Nov 09, 2006
This paper looks at the particular challenges in public sector IT – the need to find efficiency savings at the same time as offering better service to citizens – and discusses the particular circumstances in which blade computing will be right for the public sector IT manager.
Published By: Quocirca
Published Date: Sep 13, 2007
A sound IT infrastructure is fundamental to today’s businesses and when that infrastructure fails the consequences can be far reaching. Whether it is business-to-business, business-to-consumer or public sector organizations serving citizens, applications and the services they drive increasingly need to be available all day, every day. Many organizations find it hard to achieve such service levels. This briefing looks at some possible solutions.
This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' nee
This paper explores ways for government to provide Citizens access before or after hours and conduct government business--much as they can log on to their computers whenever they want to buy from Amazon.com.
Providing a superior experience for citizens and constituents is
not easy, and gone are the days when problematic customer
interactions can be smoothed over by empathetic service representatives.
In an omni-channel world, the number of citizen
touchpoints is not only increasing, but is increasingly automated,
and governments will not get many chances to take the
steps that are required to make things right. Unlike at any other
time in history, the quality of your operations will shine through,
in virtually every interaction with the citizen.
A Smarter Process approach helps you to
reinvent business operations in the era of the citizen.
Managing state government often requires impassioned debate about the best way to allocate resources, deliver services to citizens and build budgets that reflect elected leaders’ and citizens’ priorities. The State of Indiana is bringing data-driven insights to these discussions through its use of analytics.
Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.
Published By: Fujitsu
Published Date: Feb 01, 2018
Communities rely on their local policemen and policewomen to keep them safe, protect their property and preserve the peace. But few citizens really understand the dangers that officers face every day, especially patrolling and answering calls in vehicles or on foot. While their training provides them with tactics and procedures, situations and individuals are unpredictable. Devices such as computers and tablets make these tactics possible.
From accidents to health emergencies, domestic violence to theft and assaults, police must perform in high-stress, volatile environments and make the right decisions in seconds. And in today’s digital world, everything they do may be recorded and posted online.
Intel inside, powerful productivity outside.
First Citizens Bank
First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services, including personal and business banking, investment and insurance services, wealth management, and more.