Published By: Genesys
Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer.
Get this paper to access complete survey results for EMEA and to gain key insights including:
Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions
Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide
Drivers, benefits and challenges for adopting cloud contact centre technology
Published By: Skillsoft
Published Date: Oct 15, 2013
Cloud solutions are the new normal as organizations opt to deploy more business systems “in the cloud.” For learning professionals, cloud-based solutions provide a wide range of benefits from cost savings to decreased delivery time, to global reach.
Before selecting a cloud-based learning provider, you should understand all the benefits and be prepared to ask potential providers critical questions regarding the architecture and management of the service you are considering. This white paper explores 10 factors you should review in this process.
Windows Server 2012 represents a paradigm shift from the traditional client/server model to a new cloud-based infrastructure. Is your business ready? Download this whitepaper to learn the 7 key questions you need to answer now
Most IT professionals today recognize that enterprise IT will be hybrid in the future. To provide the optimal foundation for each workload being deployed, the hybrid IT environment will include cloud-based infrastructures—from multiple providers—co-existing alongside infrastructure within the enterprise data center or a hosted environment.
But not all hyperconverged solutions yield the same results. The right hyperconverged infrastructure can meet your IT needs both today and well into the future. In this paper, we will talk about where your data center needs to be in the next five years to meet changing business demands, and how the roles of IT professionals will evolve. We will also review “hyperconvergence” models, and how they can best meet your IT needs both today and in the future, as well as the benefits you can expect along the way. Finally, we discuss what to look for in the right hyperconverged provider, who will position your IT department for success.
When it comes to effectively and efficiently protecting growing volumes of data, midsized organizations face unique
challenges. That is because they live in a world of constraints that are both operational and budgetary in nature. Cloud
disaster recovery offers new options for these organizations—they can optimize their data protection economics by
integrating on-premises protection solutions with cloud-based backup and recovery methods. Dell EMC’s cloud-ready
solutions, particularly its Integrated Data Protection Appliances with native cloud extension capabilities, along with its Data
Protection Software working in conjunction with its Data Domain backup storage appliances, provide cloud disaster
recovery with flexible features. These solutions enhance operational efficiency and provide midsized organizations with
clear economic and operational benefits.
Many procurement departments are still using traditional manual processes or outdated technology. The result? Rogue spending, missed discounts from supplier contract pricing, reconciliation headaches, and the list goes on.
These business risks are driving more organizations towards the cloud-based, secure, and workflow-friendly world of eProcurement solutions. These solutions are saving money and resources, improving use of budgets and personnel, enabling centralization, and using data to improve and streamline end-to-end purchasing processes.
Download this report to learn about:
Procurement trends from 400 organizations surveyed
Operational and cost-savings benefits of eProcurement
Leading features and functionality in eProcurement
Adoption best practices and how to get started
IT is undergoing a significant transformation as businesses look to streamline costs and roll out a new class of cloud-based applications driven by a changing digital economy. The IT infrastructure as we know it today is not well equipped to improve on the cost structure for traditional workloads nor handle the velocity demands of a new generation of workloads where IT is a focal point for competitive differentiation. As one approach to address these changing demands of IT, vendors are bringing to market new solutions under a new category called “composable infrastructure”.
Published By: Dell EMC
Published Date: Oct 13, 2016
Dell EMC is the world market leader in converged infrastructure and converged solutions. Through Dell EMC Converged Infrastructure and Solutions Dell EMC accelerates the adoption of converged infrastructure and cloud-based computing models that reduce IT costs while improving time to market. Dell EMC delivers the industry’s only fully integrated and virtualized cloud infrastructure systems, allowing customers to focus on business innovation instead of integrating, validating, and managing IT infrastructure. VCE solutions are available through an extensive partner network.
Despite momentous benefits, cloud computing has its own set of challenges that must be addressed. The primary concern that many enterprises and end users have is related to security, especially data protection and privacy and loss of control. This article discusses the several challenges associated with security for cloud-based video conferencing and how organizations can remove these barriers by adopting solutions that implement security as a key tenet.
Technology enables business transformation To thrive in today’s idea economy, small and midsize companies like yours are using technology to transform their business. Like your peers, you know that mobile applications, cloud-based solutions, and advanced analytics can help you increase productivity, reduce costs, and grow your business. Older servers, storage, and networking products weren’t built to handle the exploding amount of data that is being shared today. In order to take advantage of these modern applications, many companies have found that they need to close the gap between what their business demands and what their IT systems can deliver.
More than ever, businesses are considering a cloud solution for their enterprise resource planning (ERP) deployment over an on-premises system. Cloud technology appeals to these companies because updates and fixes occur automatically with little or no effort from internal IT staff, and because cloud-based solutions provide access to real-time data from anywhere. Employees want tools that make it easier for them to complete everyday tasks and make informed decisions that help the business grow.
Aberdeen’s research report, “Top Performers Know It’s Time to Migrate to Cloud ERP: Here’s Why and How,” uncovers the reasons successful companies are choosing cloud over on-premises ERP models. Download this SmartBite for a quick look at the report’s highlights.
Healthcare and Life Sciences organizations are using data to generate knowledge that helps them provide better patient care, enhances biopharma research and development, and streamlines operations across the product innovation and care delivery continuum. Next-Gen business intelligence (BI) solutions can help organizations reduce time-to-insight by aggregating and analyzing structured and unstructured data sets in real or near-real time.
AWS and AWS Partner Network (APN) Partners offer technology solutions to help you gain data-driven insights to improve care, fuel innovation, and enhance business performance.
In this webinar, you’ll hear from APN Partners Deloitte and hc1.com about their solutions, built on AWS, that enable Next-Gen BI in Healthcare and Life Sciences.
Join this webinar to learn:
How Healthcare and Life Sciences organizations are using cloud-based analytics to fuel innovation in patient care and biopharmaceutical product development.
How AWS supports BI solutions f
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Read this white paper and learn how:
• Cloud technology bridges the gap between IT and the business, but on-premises cloud deployments often offer a lower TCO than the public cloud.
• Dell enables organizations to create and manage cloud solutions customized to unique needs.
• Organizations have several options for building a cloud infrastructure based on Dell solutions.
• In the realm of cloud computing, Dell differentiates itself through servers, storage, networking, and integration with infrastructure and management tools.
• Implementing a cloud environment requires stakeholder identification, as well as resources and capabilities.
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go
away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
The mobile workspace has created problems for IT, including policy enforcement, attack from untrusted wireless networks, and physical data theft. This white paper examines how cloud-based security solutions can protect distributed workers.
Published By: Arkadin
Published Date: Nov 20, 2018
Are you considering cloud-based video conferencing?
Organizations today are seeking simple HD video conferencing solutions with a seamless and consistent user experience across devices. Preparation is key in realizing the benefits of cloud-based video conferencing, so we've put together a list of the most important items to consider to help get you started.
In this paper, we consider the distinct financial and operational challenges that businesses face when launching international operations, and examine the value that global, real-time financial reporting and consolidation solutions can deliver. We discuss the criteria that companies should use to evaluate solutions.
As enterprises become more distributed and migrate applications to the cloud, they will need to diversify
their network performance management solutions. In particular, the network operations team will need to
complement its packet-based monitoring tools with active test monitoring solutions to enhance visibility into
the cloud and help enterprises scale monitoring gracefully and cost-effectively.
How do you choose the best cloud security solution? Denial of service, data breaches, and SQL injection attacks are growing faster than on-premises firewalls can scale—you need a cloud-based security solution to meet the threat. Learn about the various solutions and techniques for web, DNS, and infrastructure security.
Published By: Microsoft
Published Date: Jul 07, 2016
Before you transform your business with mobility services, you need to consider both the management and security challenges you’ll face from the combination of mobile devices and cloud-based apps.
In this IDC report, you’ll examine enterprise mobility management technology—offered through solutions such as the Microsoft Enterprise Mobility Suite—and how it helps manage the security risks of your mobility strategy.
Learn about these critical benefits:
• Provisioning and configuration devices and users—across platforms
• Ensuring only authorized users access data with identity system integration
• Ensuring only compliant devices access the corporate network through conditional access policies
• Allowing mobile applications to deploy in a more secure, streamline manner with enterprise app stores
• Providing security for data at rest, within workflows or over wireless networks, using granular policies around applications
OpenLab is a centre of innovation provided by Juniper, for business leaders who want to build network-integrated software applications and solutions quickly and securely. This is done by offering hands-on and cloud-based access to Juniper and third-party solutions including SDN sandboxes and NFV interoperability testing.
Read the white paper to learn how to put a plan in place for full functional validation, and get details on the importance of validating resiliency in a live environment; learn why small-scale recovery “simulations” are inadequate and misleading.