Published By: Genesys
Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business.
Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.
Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Read the Ovum Decision Matrix to:
• Compare cloud contact center solutions based on the strength of their technology platforms
• Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
• Understand each vendor’s market impact and why Genesys was chosen as a leader
Cloud-based solutions are revolutionizing the way that enterprises conduct business. These web-based versions of common business tools, like analytics or document management tools, retain most or all of the functionality of their desktop versions and provide significant access, customization, and utility to end users. More organizations are ditching on-premises solutions and adopting cloud-based tools, also known as Software-as-a-Service (SaaS), "hosted," or "on-demand" solutions. The are becoming invaluable assets in today's agile and mobile workforce.
Virtualization is helping organizations like yours utilize data center
hardware infrastructure more effectively, leading to a reduction in
costs and improvements in operational efficiencies. In many cases,
virtualization initiatives begin internally, with your own hardware and
networking infrastructure augmented by tools like VMware® or Linux® KVM and OpenStack® to help manage your virtualized environment.
Meet Liz, a Director of Marketing, and journey with her as she looks for innovative ways to brainstorm and share content with both her internal teams and external agency partners. Liz discovers Box, a simple cloud-based content and file sharing solution that improves collaborative control.
This ebook takes you on a journey to discover a cloud-based content management solution that provides greater visibility and collaborative control over business content. Meet Mike, an IT Solutions Executive, looking for an innovative way to collaborate that's secure, easy to use, immediate and accessible -- all while meeting strict governance policies.
This eBook takes you on a journey to outthink content chaos and discover how your industry can gain real value from your business content. Read how industry leaders are reflecting on the important challenges they face, and how they are finding innovative ways to collaborate and extract value from all forms of content to outpace those obstacles. Learn how cognitive and cloud-based Enterprise Content Management, or ECM, can help you protect your content while gaining a competitive advantage from it, improving business performance and ROI.
Flexible deployment options, licensing models help take the challenges out of change. As you move toward the cloud, you're likely planning or managing a mixed environment of on- premises and on- cloud applications. To help you succeed in this transition, you need a trans-formative, mixed-workload database that can handle a massive volume of data while delivering high performance, data availability and the flexibility to adapt respond to business changes.
Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals.
IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses.
Download now to learn more!
Supply Chain Cloud: 4 Success Stories
From improved scalability to cost savings, organizations are realizing the advantages of cloud-based supply chain management (SCM). Learn how innovative brands like Panduit have boosted supply chain performance with Oracle SCM Cloud.
Is your business looking to leverage the benefits of the Cloud, but isn’t clear on how to get there with existing applications running on the Oracle Database?
Register for our webcast to see how:
• in a few simple steps you can move your application and Oracle database to the Oracle Cloud
• you can easily scale up or down infrastructure services use based on your needs
• you can leverage the benefits of the Oracle Cloud - sink hardware costs, reduce capital expenditure, decrease provisioning time, increase productivity and accelerate time to market.
Reap the benefits from the Oracle Cloud today.
Register for this webcast now.
Successful digital business depends on fast, reliable,and secure applications. Threats of service disruptions from performance slow downs, availability outages, or security incidents are driving IT organizations and service providers to double down on comprehensive system management solutions across infrastructure, applications, and end-user devices.
Published By: Datastax
Published Date: Apr 08, 2019
We live in the age of “multi”. Everything is becoming more complex, more “intelligent”, and more distributed. Hybrid cloud isn’t really the new frontier—some companies have been operating in a hybrid cloud environment for nearly a decade—the new frontier is learning HOW to take full advantage of hybrid cloud without creating data silos or busting the IT budget.
Enterprises are, of course, always looking for ways to make their computer systems faster, more highly available, more fault tolerant, and simpler to scale.
But in the age of “multi,” this is becoming harder and harder to do.
Imagine running a social network with millions of U.S.-based users and millions of European users. You could host all your servers and data in the United States, but then all of your European users would have a slower experience using your application than their U.S.-based counterparts. You could host all your servers and data in Europe, but then the U.S.-based users would have a slower experience.
There are significant differences between a cloud-native data protection solution and those that call themselves “clouds.” Understanding the value of each requires asking the right questions based on the needs of the organization. This executive brief provides critical insights into the pros and cons of each model.
There's a shift in the landscape of corporate performance management (CPM). The market is shifting to cloud-based vendors and moving companies like Host Analytics into the Leaders quadrants and shifting mega vendors out of it. We believe the 2017 Gartner Magic Quadrants for Financial and Strategic CPM reports are guaranteed to shake up the market and shape the coming year. These reports provide valuable insights into the latest market trends, the current Leaders, and key vendor evaluation criteria.
Download the Gartner reports to learn:
-Why cloud has become the preferred deployment model
-Who the key vendors are and how they compare
-Why mega vendors no longer dominate the market
-Best practices in evaluating and selecting a vendor
Grow your business with a customer-centric ERP solution
Align your sales, services, finance and HR teams with our cloud-based ERP on Salesforce. You’ll connect back-office functions to the front-office and create a single unified voice across your organization. Everyone benefits: Customers, Employees, Leaders and IT.
One customer record for CRM and ERP apps
Seamless opportunity to cash process
Eliminates errors between the front and back office
Act as one company, not five departments
Not all cloud models are created equal
The Professional Services industry has seen steady year-on-year growth and this has prompted many services organisations to adopt a cloud based approach as they look to streamline business processes and improve profitability.
With this in mind we've identified the top 6 Questions to Ask About Cloud Professional Services Automation (PSA) and how it can help solve many common business challenges.
Download this guide and get insight into:
"Most organizations have invested in improving the performance and resiliency of their on-premise Global Load Balancing (GLB) capabilities, but very few organizations are able to achieve the level of performance and high availability that a cloud-based anycast DNS network can offer.
Enterprises across the globe have begun complementing their existing GLB with a DNS service that operates in an always-on manner and can effectively manage and balance internet traffic through intelligent steering capabilities.
Download whitepaper and learn the keys to:
• Maintaining availability - through global and regional load balancing
• Improving digital experience in a hybrid cloud environment
• Increasing performance and reliability through a secondary DNS solution
Published By: Symantec
Published Date: Dec 13, 2017
Today’s workforce is increasingly nomadic. Employees use personal and company-owned devices – desktops, laptops, tablets, and smartphones with various operating systems – to access corporate resources over different networks from virtually anywhere. Roaming users and cloud-based applications have eroded the network perimeter where enterprises have traditionally focused their security controls.
SymantecTM provides a complete endpoint solution powered by the world’s largest civilian Global Intelligence Network (GIN) to help organizations secure their enterprise and mobile workforce across traditional and modern OS devices used over any network and from any location.
Read this white paper to find out more.
Published By: OneLogin
Published Date: Oct 24, 2017
At a time when workers use more
apps than ever to do their jobs
– and from more locations and
devices than ever – traditional IAM
is simply not sufficient, says David
Meyer, Vice President of Product
at OneLogin. Cloud-Based IAM is
what organizations truly need.
Published By: Red Hat
Published Date: Jan 02, 2018
Organizations are at a strategic crossroads. According to IDC analysts,1
two-thirds of CEOs will
center their corporate strategies around digital transformation initiatives. The goal of digital
transformation is only partly to make existing functions more effective. The greater goal is to be
able to do new things and use existing data in new, better ways.
Yet, 72% of current IT spending2—and the focus of IT resources—is on maintaining existing
systems. This creates tension between what needs to be done today and what should be done
for the future.
Middle-tier applications, according to IDC,3
are the core of a digital transformation strategy
because they provide data integration, messaging, and application programming interface (API)
management. Middle-tier applications also provide a platform for application development and
management that can handle traditional enterprise applications and cloud-native, distributed
Specifically, a Java™ EE-based application platform can
Consider the volume of business content that your organization generates or receives every day: applications, forms, reports, office documents, audio, video, and even social media about your company. If it is poorly managed, not digitized, or disconnected from critical business processes, it creates chaos. This chaos impacts your ability to deliver exceptional customer service; it slows down important processes, increases security risk, and negatively impacts revenue. Conversely, controlling content chaos can significantly improve your analytics strategy by gaining insight and business value from dark or unstructured data sources. In this eBook, learn how cognitive and cloud-based Enterprise Content Management, or ECM, can help you protect your content while gaining a competitive advantage from it as you grow.
Cloud has evolved from a technological innovation to an integral part of business. Companies in
every industry are investing in Digital Transformation initiatives to evolve and grow; often, cloudbased
platforms are foundational elements of these transformations, as businesses increasingly seek the
flexibility and agility to roll out new software services in days or weeks, versus months or years.
As Digital Transformation initiatives unfold, one key challenge is to modernize the data center to
facilitate rapid delivery of new applications and services—while still ensuring that existing missioncritical
applications remain high performing, available, and secure.
Another challenge relates to new requirements for accelerating the analysis of organizational data to
near real time, much faster than previously possible with earlier incarnations of Business Intelligence
(BI). Agile businesses are demanding faster access to the information contained within operational and
business data stores to