CIOs and IT organizations must reevaluate their operations in order to keep pace with the changing nature of today's business. Fortunately, there’s a new generation of ITSM solutions available via a more flexible SaaS delivery platform. They make the basic tasks of day-to-day ITSM easier, and also address challenges associated with an increasingly face-paced and demanding work environment. This step-by-step guide helps CIOs select the right cloud-based ITSM platform to capitalize on today's latest innovations.
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud?
The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
Read this in-depth white paper to learn how to tailor your arguments along a variety of business-aligned pain points and motivations to help you get the backing of key constituents within your organization.
Here’s what is covered:
- Overview of the rapid evolution of wireless LANs
- The Ins and outs of Cloud-Managed Networking
- The many benefits of a Cloud-Managed Network
- Top considerations you need to know when evaluating solutions
Growing numbers of businesses are moving their contact center operations to the cloud. What do they know that you don’t? This whitepaper provides a practical guide to assist in the decision-making process. It offers a comparison of traditional on-premise systems versus current cloud-based solutions, responds to common cloud concerns and discusses the steps needed to begin your due diligence process.
Published By: Microsoft
Published Date: Jul 20, 2018
This guide presents a structured approach for designing cloud
applications that are scalable, resilient, and highly available. The guidance
in this ebook is intended to help your architectural decisions regardless
of your cloud platform, though we will be using Azure so we can share
the best practices that we have learned from many years of customer
In the following chapters, we will guide you through a selection of important
considerations and resources to help determine the best approach for your
1. Choosing the right architecture style for your application based on the kind of
solution you are building.
2. Choosing the most appropriate compute and data store technologies.
3. Incorporating the ten high-level design principles to ensure your application
is scalable, resilient, and manageable.
4. Utilizing the five pillars of software quality to build a successful cloud
5. Applying design patterns specific to the problem you are trying to
Published By: Webroot UK
Published Date: Mar 22, 2010
This paper examines the realities of web threats and looks at the promise that cloud-based solutions bring for organisations in terms of providing a higher level of protection against the increasingly complex and sophisticated threats being seen today.
Published By: Teradata
Published Date: Jan 22, 2014
Analytics is moving to the cloud. That may be exciting news for many IT leaders, but some are still unclear about what the cloud really means. Others are overwhelmed by the wealth of new service options and cloud-based deployment models. In the following pages, you’ll find practical guidance to help determine the right solution for moving your business forward.
Users applications tend to be a mixture of cloud-based services, native apps and legacy applications that require a secure network connection like VPN. To eliminate the complexity, many companies have turned to single sign-on (SSO) solutions.
There are many points of frustration, inefficiencies and exorbitant costs involved with the old school PBX phone hardware. The Cloud offers software based solutions for everything from music to CRM and RingCentral has created a cloud-based communications solution. Explore 7 of the key virtues of this modernized solution to collaboration, which includes multiple location unity across your company, flexibility with your growth, simplified infrastructure and management, easily connecting mobile workforces and remote employees and more.
The Cloud; software as service across the Internet, is experiencing mass proliferation for everything from banking to CRM. Communications are part of this migration and offer a compelling solution over the retro, hardware-based systems known as PBX. This paper illustrates comparative anatomies of the old and new models. Major benefits of cloud communications are detailed, including the elimination of costs, removal of complexity for managing the system, alleviating IT resources, and the benefits of one system with a host of features. A deep-dive of the technology supporting the solution is included.
Big data needs both high availability and protection.
The amount of data created and replicated globally is predicted to increase ten-fold by 2025, according to IDC research. You may be wondering where to store that big data, as well as how to ensure your data is highly available and protected.
In this eBook, explore why cloud-based disaster recovery (DR) improves data availability, eases the processes associated with DR management, and creates a more economically efficient solution for today’s data-driven companies.
In this webinar, you’ll learn how a major Healthcare organization is using integrated, reliable, and secure cloud-based solutions from Commvault and Amazon Web Services (AWS) to help address significant data growth while reducing infrastructure costs.
Organizations today are reevaluating their security strategies as they move their data and applications to the cloud. This whitepaper by Bloor Research discusses the challenges of security in the cloud and how the use of cloud-based services will enable organizations of all sizes, from the very smallest to multinational enterprises, to put trust back into the security equation.
Published By: YouSendIt
Published Date: Oct 26, 2011
Mail server management is a balancing act between server performance and user satisfaction. In this white paper from Osterman Research, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based file sharing solution into your Microsoft Exchange migration. In addition, learn why integration plays a key role, and how choosing a solution that works seamlessly with Outlook can support how users want to communicate, while reducing the burden on IT. The Osterman white paper is offered courtesy of YouSendIt, the first business content collaboration service to offer an integrated approach for sending, sharing and signing documents online. Download the white paper.
Published By: Webroot
Published Date: Sep 18, 2013
This Webroot whitepaper compares deploying secure web gateways as software or appliances on-premises vs. as a cloud-based service. Lower cost, fast implementation, rapid scalability and less administration are all good reasons to adopt SaaS and cloud-based applications. In addition to these benefits, cloud-based secure web gateways can also provide better security and faster performance than appliances or local servers. It discusses a number of advantages of cloud-based solutions that appliances cannot match, such as:
• Better defense against zero-day threats and spam servers
• More comprehensive signature and URL database
• Supports remote users more securely and without the cost of putting servers in every location
Published By: Webroot
Published Date: Sep 18, 2013
This FAQ tells you how to move beyond the old trade-off between anti-malware effectiveness and speed. It answers questions such as what is wrong with conventional approaches, which includes the inability of clients to perform signature matching operations on today’s more than 70 million malware variants. It also discusses how the cloud and behavioral detection overcome the limitations of signature-based approaches. Finally, it answers questions about how cloud solutions can offer specific benefits such as:
• Improving speed by offloading pattern matching from endpoints
• Eliminating large signature downloads
• Stopping zero day attacks
This eBook explores the core components of a cloud-based ERP solution that delivers enterprise-class software without sacrificing functionality or changes to business processes and with no additional cost for infrastructure and complicated integrations.