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Published By: TruBridge     Published Date: Apr 01, 2015
Rolling Plains Memorial Hospital achieved a substantial $438,000 reimbursement improvement in just 3 months by taking advantage of TruBridge’s Clinical Documentation Improvement (CDI) Training. Rolling Plains Memorial Hospital is an 85 bed community hospital located in Sweetwater, TX with annual revenue of $42 million. As the executives at this facility noticed a discrepancy in patients’ charts and the level of care the patients received, they knew something needed to change. TruBridge was able to make a dramatic difference in clinical documentation and capture the earned reimbursements.
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Published By: Adobe Systems, Inc.     Published Date: May 17, 2011
This paper highlights the advances in closed-loop marketing that enable measurement and optimization of digital marketing efforts. It also describes the challenges that CMOs face when pursuing digital marketing strategies and how next-generation WCM solutions help CMOs overcome those challenges.
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adobe, cmo, digital marketing, organization transformation, chief marketing officer, customer experience management, wcm, multichannel pipeline growth
Adobe Systems, Inc.
Published By: Mimecast     Published Date: Oct 17, 2013
Macmillan Cancer Support has relied on Mimecast for robust email security backed by a 100% anti-virus and 99% antispam SLA for a number of years. Mimecast’s Email Security solution has solved a spam issue that was seriously affecting Macmillan’s email system performance and creating a significant management burden for the charity’s IT department.
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mimecast, macmillan cancer support, email security solution, banish spam, case study, email system performance, it departments, spam problems
Published By: HP-Intel®     Published Date: Oct 03, 2012
Converged Medical Infrastructure Improves Patient Care and Clinician Efficiency
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medical infrastructure, patient care, clinical efficiency, healthcare, ris, cmi
Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem Whitepaper gehen das ICMI und BoldChat auf diese und weitere Fragen ein und geben Ihnen Tipps für die Mitarbeiterschulung, Best-Practice-Beispiele sowie Ratschläge von Branchenexperten.
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Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
Published By: CCMI     Published Date: Aug 31, 2012
This report identifies the real challenges mid-market businesses face, measures the true scope of the problem, and examines available alternative solutions.
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tem, telecom expense management, expense solutions, vcom, ccmi, communications services, finance
Published By: CCMI     Published Date: Sep 19, 2012
In this whitepaper, you'll discover the five essential elements to consider when evaluating tools for telecom management.
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information technology, telecommunications, telecom, telecom management
Published By: CCMI     Published Date: Jul 12, 2011
Most organizations waste millions of dollars every year by improperly managing mobile device and network service expenses. Learn the critical steps to mobile expense management (MEM) and how a SaaS solution can provide immediate return on your mobility investments while ironing out every unnecessary cost.
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ccmi, xigo, mobile expense management, mem, telecom expense management, tem, enterprise mobility, mobile expenses
Published By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
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xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management
Published By: vCom Solutions     Published Date: Mar 08, 2013
Implications and Best Practices for Wireline & Wireless Expense Management in the SMB Market.
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vcom, vcom solutions, telecom expense management trends, wireline & wireless expense, smb, (tem/wem) systems.ccmi
vCom Solutions
Published By: IBM     Published Date: Nov 12, 2015
Hear from the University of Michigan Health System’s CMIO, Dr. Andrew Rosenberg, to learn how this institution is achieving their goal for internal/external operability in support of their enterprise analytics roadmap to support its clinical, research, education and administrative missions. Learn more about the specific challenge's that were solved, how they integrated systems of record with medical devices, and hear about their plans for future integration.
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ibm, big data, enterprise analytics, emr, research interfaces
Published By: HP-Intel®     Published Date: Jul 22, 2013
The impact of healthcare legislation in the United States (American Recovery and Reinvestment Act of 2009 [ARRA] and the HITECHAct) will accelerate spending on healthcare IT and increase adoption. of clinical applications
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intel, healthcare, patient care, pacs, cmi, aara, ris
Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.

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