Published By: Masergy
Published Date: Nov 04, 2019
Driven by the need to save money, improve agility, and take rapid advantage of emerging
technologies to improve internal collaboration and customer engagement, organizations are
quickly adopting Unified Communications-as-a-Service (UCaaS) and Contact Center as a
Service (CCaaS). UCaaS and CCaaS enable businesses to deliver a modern communications
environment, without large capital investment, and in a manner that provides for rapid
scaling, easy expansion into new sites and geographies, and deployment flexibility.
Unfortunately, many enterprise networks are not optimized to deliver the performance and
reliability required to support cloud-based applications, including UCaaS and CCaaS. As a
result, IT leaders are rapidly adopting Software-Defined Wide-Area Network (SD-WAN)
technologies. With SD-WAN’s ability to virtualize underlying network services and to build
enterprise-grade WANs using both public (Internet) connectivity and private WAN
connectivity, IT leaders can leverage it to su
With the current state of the economy, IT executives are being asked to stretch their budgets in order to keep their businesses profitable. In 2008, Median IT spending per user fell to $6,667 from the previous year's $7,397, according to Computer Economics. This represents a 6.2% reduction, consistent with the fact that IT managers were supporting an increasing number of users without corresponding increases in IT spending. IT spend continued to decline in 2009 and uncertainty and caution is still prevalent in 2010.
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including:
-Compliance with local, state, federal and international statutory requirements
- Electronic discovery requirements and best practices
- Knowledge management applications
- Disaster recovery and business continuity
Microsoft Exchange Server has been a crucial technological breakthrough in advanced corporate communication systems. Companies who utilize an enterprise-class email server like Exchange believe that email is mission critical, and value the productivity it enables. But an in-house migration to Exchange 2007 from an earlier version of Exchange or another email program will not be an easy task. Complexity, time and cost issues loom large over the IT department and are causing IT directors to search for an alternative solution.
Cisco® Collaboration Flex Plan gives you access to Cisco’s collaboration products, allowing you to mix and match buying models and deployment models in a single subscription depending on your buying needs. One subscription covers entitlement and technical support for: (a) the cloud services Cisco Webex® Meetings, Cisco Webex Calling, Cisco BroadCloud Calling, and Cisco Webex Teams and (b) the software Cisco Unified Communications Manager and Cisco Meeting Server.
• Facing a myriad of challenges from digital transformation, business today are making big bets on the best collaboration tools they need on hand to meet those challenges. From employee buy-in, to machine-learning capabilities, to security, it's important to select a service with the right capabilities to further your business goals. The challenge, however, is that with so many services to choose from it can be difficult to figure out which one is the right fit for your business.
• This eBook, 5 Considerations in Choosing a Collaboration Platform in the Digital Age, will walk you through the ins and outs of what to keep in mind as you choose the best collaboration platform for you.
Video collaboration opens up opportunities for greater interaction and innovation, regardless of industry. Everyone benefits. For example, in healthcare, video is dramatically changing the way institutions interact with customers and professionals. In recent years, a number of hospitals across the United States have been subscribing to video and voice call centers that enable them to share language interpretation services, psychiatric care services and other developing capabilities. In the process, video collaboration is affecting business outcomes, changing business processes and helping healthcare facilities achieve scale, cost and efficiency not seen before.
Cisco® Unified Access establishes a framework that securely, reliably, and seamlessly connects anyone, anywhere, anytime, using any device to any resource. This framework empowers all employees with advanced services, taking advantage of an intelligent, enterprise-wide network to increase revenue, productivity, and customer satisfaction while reducing operational inefficiencies across the business. Cisco Unified Access includes services-rich network edge systems and combines a core network infrastructure embedded with integration of productivity-enhancing advanced technologies, including IP communications, mobility, security, video, and collaboration services.
Published By: LogMeIn
Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
HP delivers the complete, end-to-end unified communication and collaboration solutions and services you need to improve decision making, increase customer satisfaction, and drive business results. HP Flex-Bundles for UCC with Microsoft Lync 2013 get you up and running quickly, and help you improve your network to grow your business. Download this white paper to learn more about how Microsoft Lync and HP can build a productive workforce.
Published By: Polycom
Published Date: Sep 04, 2012
As new visual communication applications are created to harness the power of next-generation broadband, a new model for government is emerging - one that will bring interpersonal interaction into cyberspace.
OpenLab provides an environment and set of resources where customers representing telecommunications, education, government, financial services, and virtually every other vertical market can explore new technologies, all in the spirit of network transformation. By examining SDN/network automation solutions such Network Functions Virtualization (NFV), software-defined WAN (SD-WAN), and others, OpenLab offers a platform for developing and delivering new network-integrated functionality that serves the greater need.
Collaboration among compliance safety, and risk
DS Services, a distributor of leading beverage brands to residential and business customers, employs more than 3,500 drivers nationwide. Tracking its drivers – and ensuring they’re qualified to be behind the wheel – isn’t easy. “Reviewing motor vehicle records (MVRs) can take weeks, as every state reports violation information differently,” says Jason Gay, DOT compliance administrator for DS Services. “I was spending 12 to 15 hours a week on paperwork alone. It was time to simplify the process.”
DS Services originally turned to SambaSafety to help reduce paperwork and increase efficiency; however, by incorporating continuous driver monitoring into its safety program, DS Services is able to impact its business in . other positive ways.
As cloud deployments accelerate, there's no question that Federal agencies are reaping the benefits – improved agility, less IT complexity, and greater collaboration through shared services. But, while the benefits are clear, concerns around data stewardship and management can stop migrations in their tracks.
So how are Federal agencies dealing with the control challenge? To find out, MeriTalk surveyed 153 Federal IT professionals closely involved in their agency's cloud implementations.
The workplace is changing. Are you taking advantage of new technology to improve your productivity? Learn how far modern tech can take you. Read the e-book to learn how you can:
• Integrate new work routines
• Improve client relationships
• Eliminate barriers to collaboration
Growth in new markets introduces new costs to
control, regulations to manage, and supply chain
complexities to solve.
Longer, more complicated cold chains mean that
collaboration with third party logistics providers
(3PLs) can help make the difference between
profitable simplicity and unmanageable complexity.
Companies are increasingly relying on their 3PLs
for services such as monitoring and intervention,
contingency planning, and cost control.
Reduce risk by improving packaging, visibility, and
establishing QA best practices.
Improved visibility, new tools, new monitoring
capabilities and appropriate packaging can also help
drive down costs for shippers.
If you’re looking to the cloud to flexibly deploy collaboration applications and experience predictable costs and services, it is important to take several things into consideration. Cisco can help you choose the best cloud solution for your business needs. This practical guide can help you create the ideal RFP for your company.
From the cloud or hosted, outsourced or as a managed service—what is the best way to deploy collaboration services? In this report, Forrester helps IT pros identify key priorities and create an optimal strategy for implementation.
Founded in 2011 by Eric S. Yuan and other senior executives and engineers from WebEx and Cisco, California-based Zoom Video Communications (Zoom) offers cloud-based collaboration services.
When first launched, Zoom was heavily focused on video conferencing. Over time, the company has expanded its service to include additional capabilities such as audio dial-in with local numbers around the world, group messaging, wireless presentation, content co-annotation, and more.
With unified communications and collaboration (UCC), you can address these challenges by helping people to connect more efficiently and intuitively. You can use UCC to bring together multiple forms of communications, like voice, video and data services, and software applications into a single environment, making it easier to connect. Business processes improve as a result. When you embrace UCC in your business communications, you can increase employee collaboration and productivity in three major ways. First, it can reduce communications latency by making it easier to find the right person and get an answer to a business question. Second, it can help you to manage workflows by making it easier f
Every day more businesses are using the cloud to get work done. And for good reason. With cloud collaboration services constantly enhancing security features, the cloud is quickly becoming one of the most secure and simple ways for businesses— just like yours—to get work done from any device, any time. Read this eye-opening e-book to find out:
Why 79% of businesses trust the cloud
How business-class cloud services use high-level encryption tech to protect every file and document
Why 79% of IT pros say it’s people, not technology, that cause security gaps.