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Published By: IBM Corporation     Published Date: Jun 01, 2011
Gartner has identified five key failures in crucial interactions between security and risk professionals and their client.
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ibm, gartner, communication, security message, enterprise risk management, jeffrey wheatman, chief information security officer, ciso, business leaders, security program
    
IBM Corporation
Published By: Interactive Intelligence     Published Date: Aug 30, 2011
Looking for expert advice on social media and its impact on the multichannel contact center but don't have access to an analyst firm to get the insight you need? This is your chance to gain that insight, free of charge.
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interactive intelligence, social media, multichannel contact center, art schoeller, communication channel, metrics
    
Interactive Intelligence
Published By: Aberdeen Group     Published Date: Jul 11, 2011
This document outlines key concerns that exist for both IT and line-of-business videoconferencing stakeholders and is intended to allow both of these constituencies to better understand the holistic challenges and value propositions of videoconferencing.
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aberdeen group, business enterprise videoconferencing, compliance, virtualizing video application, unified communications, video solutions, roi, value proposition, video-enabled, video-aided
    
Aberdeen Group
Published By: Citrix Systems     Published Date: Oct 08, 2012
The geographical dispersion of the modern workforce is demanding real-time collaboration through unified communication solutions such as CiscoŽUnified Communications (including CiscoUnified Communications Manager and Cisco Jabber), Microsoft Lync (formerly Microsoft Office Communicator) and Citrix GoToMeeting with HDFaces. These solutions enhance productivity and effectiveness by allowing employees in different physical locations to communicate through face-to-face conversations over live video conferencing, audio chat and instant messaging.
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citrix, desktop, virtualization, communication
    
Citrix Systems
Published By: XMPie, A Xerox Company     Published Date: Aug 03, 2011
The goal of this paper is to help the reader understand what 1:1 cross-media communications is all about, what are the benefits to be gained, and what kind of investments are needed in order to realize these benefits.
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xmpie, xerox, vdp, cross-media, personalization, individualized, communications, marketing, workflow, 1:1, one-to-one, new media, direct marketing, analytics
    
XMPie, A Xerox Company
Published By: Globoforce     Published Date: Jan 17, 2012
Successful recognition programs are the ones that are adopted virally. Learn how innovative communication techniques can turn your recognition strategy into unequivocal success.
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globoforce, human resources, recognition programs, performance management, employee management
    
Globoforce
Published By: Gleanster Research     Published Date: May 15, 2013
Does your organization have one corporate identity and a network of local affiliates? This report from Gleanster Research outlines how Top Performing organizations power regional and local multi-channel marketing communications to deliver a cohesive customer experience across corporate and local marketing engagement.
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marketing, gleanster, distributed marketing, multi-channel marketing, marketing analytics
    
Gleanster Research
Published By: Symantec     Published Date: Oct 02, 2012
Spoofing Server-Server Communication: How You Can Prevent It
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spoofing server, ev ssl, symantec, data security.
    
Symantec
Published By: LogMeIn     Published Date: May 11, 2012
The Vornado company is a legend in their industry as the "Leader in Air Flow Technology." Consumer interaction is important to the Vornado brand, so including chat on their website, where consumers can have not just a quick dialogue with a Vornado product specialist, but a live conversation, was a necessity. Using BoldChat Enterprise gave Vornado the opportunity to meet this communication need and to solve an increasing email management need too.
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vornado, customer service, communication, onlibne, web analytics, application
    
LogMeIn
Published By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, retail
    
LogMeIn
Published By: LogMeIn     Published Date: Aug 27, 2013
While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.
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chat with chatters, consumers, retailers, chatting, logmein, customer support, e-tailing, merchants, crm & customer care
    
LogMeIn
Published By: IBM     Published Date: Aug 08, 2012
This white paper examines the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels. Discover the implications of social media for marketing and sales, as well as IT. And learn the how and why social media tools and applications can be integrated with existing technology investments.
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social media analytics, consumer insight, marketing digitization, ibm, facebook, strategic considerations, lower cost, influence, intimacy, scale, speed, assess, measure, integrate, predictive capabilities, virtualization, analysis, search marketing, social media, internet marketing
    
IBM
Published By: Endace     Published Date: Aug 20, 2012
How long did it take to get a permanent fix for your last network problem? Too long? Even worse, did you fall short of actually getting one? If so, it's not surprising. But because of network visibility problems, chances are good that your organization is leaking real money in network and business downtime. With this white paper you will learn valuable information on how to have this problem fixed sooner and maintain better performance from your Network.
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endace, technology, white paper, network, noc, network visibility problems, unified communications, virtual desktop infrastructure, infrastructure
    
Endace
Published By: HP and IntelŽ XeonŽ processors     Published Date: May 08, 2012
UC&C solutions offer enhanced user productivity and reduced costs from streamlined communications. That's why HP and Microsoft joined together to create the most complete, end-to-end solution. Find out more in this complimentary solution brief.
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smb, hp networking, lync, hp flexnetwork, uc&c, reduced costs, end-to-end, collaboration
    
HP and IntelŽ XeonŽ processors
Published By: HP and IntelŽ XeonŽ processors     Published Date: Aug 23, 2012
Simplify and enhance Microsoft Lync communications with HP FlexNetwork solutions.
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microsoft, us&c, flexnetwork solutions
    
HP and IntelŽ XeonŽ processors
Published By: Oracle     Published Date: Sep 04, 2012
Today's consumers expect better service, better products, and better communication with retailers.
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advertising agencies
    
Oracle
Published By: Urban Airship     Published Date: Jun 20, 2012
Push is a permission-based, staggeringly powerful mobile customer communication channel. Learn the "7 Rules of Good Push", in this useful primer, from Urban Airship, the world's largest provider of push messaging. A must-read for marketers everywhere!
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push, push communications, push messaging, push notifications, mobile communications, smartphone alerts, smartphone push, push messages, permission-based mobile communications, mobile customer loyalty, push applications, mobile apps, mobile messaging, good push, mobile customer communications, personalized mobile alerts, social push, mobile marketing, sales
    
Urban Airship
Published By: Urban Airship     Published Date: Mar 15, 2013
Push is a powerful, permission-based, mobile customer communication channel. Leveraging push effectively inherently demands particular rules of engagement. Learn the “7 Rules of Good Push” in this useful primer from Urban Airship.
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customer engagement, push messaing, mobile marketing, mobile, smartphone, good push
    
Urban Airship
Published By: SAP     Published Date: Jul 16, 2012
Contrary to popular belief, an IP-based video surveillance system of 40 cameras offers a lower total cost of ownership (TCO) than an analog-based surveillance system, according to a new study from Axis Communications.
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technology, white paper, analog, surveillance, tco, total cost of ownership, infrastructure
    
SAP
Published By: Jive Software     Published Date: Mar 11, 2013
3 secrets behind aligning employees to company strategy -- Download this white paper to learn 3 ways to align and engage employees with social software.
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social business, collaboration, community management, social enterprise, social software, employee engagement, social intranet, enterprise collaboration, enterprise communication, enterprise social
    
Jive Software
Published By: Jive Software     Published Date: Mar 11, 2013
Innovation is the lifeblood of growth-oriented companies. In a fast-paced global marketplace that's more competitive than ever. Learn how to unleash the untapped potential in your company.
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social business, collaboration, community management, social enterprise, social software, employee engagement, social intranet, enterprise collaboration, enterprise communication, enterprise social
    
Jive Software
Published By: Jive Software     Published Date: Mar 11, 2013
Take the productivity leap -- Boost output as efficient as possible, and bottom line will follow. You need engaged employees who can work together without obstacles. Learn 5 ways a collaboration platform can boost productivity for your company.
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social business, collaboration, community management, social enterprise, social software, employee engagement, social intranet, enterprise collaboration, enterprise communication, enterprise social
    
Jive Software
Published By: Jive Software     Published Date: Mar 29, 2013
How To Build Bridges Between Today's Customer Service Islands
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customer service, client service, communication, customer loyalty, emerging marketing, social media, crm & customer care, sales
    
Jive Software
Published By: Jive Software     Published Date: Mar 29, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
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customer service, client service, customer retention, communication, social, social media, crm & customer care, sales
    
Jive Software
Published By: BlackBerry     Published Date: Oct 03, 2012
As the workplace grows more mobile by the minute, you may be wondering how to extend this to your mobile devices. In this resource, uncover how mobile communications fit into your call recording strategy, and what it means for your enterprise.
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mobile device management, mobile communications, blackberry, call recording, call recording strategy
    
BlackBerry
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