communication

Gartner has identified five key failures in crucial interactions between security and risk professionals and their client.

Looking for expert advice on social media and its impact on the multichannel contact center but don't have access to an analyst firm to get the insight you need? This is your chance to gain that insight, free of charge.

This document outlines key concerns that exist for both IT and line-of-business videoconferencing stakeholders and is intended to allow both of these constituencies to better understand the holistic challenges and value propositions of videoconferencing.

The geographical dispersion of the modern workforce is demanding real-time collaboration through unified communication solutions such as CiscoŽUnified Communications (including CiscoUnified Communications Manager and Cisco Jabber), Microsoft Lync (formerly Microsoft Office Communicator) and Citrix GoToMeeting with HDFaces. These solutions enhance productivity and effectiveness by allowing employees in different physical locations to communicate through face-to-face conversations over live video conferencing, audio chat and instant messaging.

The goal of this paper is to help the reader understand what 1:1 cross-media communications is all about, what are the benefits to be gained, and what kind of investments are needed in order to realize these benefits.

Successful recognition programs are the ones that are adopted virally. Learn how innovative communication techniques can turn your recognition strategy into unequivocal success.

Does your organization have one corporate identity and a network of local affiliates? This report from Gleanster Research outlines how Top Performing organizations power regional and local multi-channel marketing communications to deliver a cohesive customer experience across corporate and local marketing engagement.

Spoofing Server-Server Communication: How You Can Prevent It

The Vornado company is a legend in their industry as the "Leader in Air Flow Technology." Consumer interaction is important to the Vornado brand, so including chat on their website, where consumers can have not just a quick dialogue with a Vornado product specialist, but a live conversation, was a necessity. Using BoldChat Enterprise gave Vornado the opportunity to meet this communication need and to solve an increasing email management need too.

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.

While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.

This white paper examines the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels. Discover the implications of social media for marketing and sales, as well as IT. And learn the how and why social media tools and applications can be integrated with existing technology investments.

How long did it take to get a permanent fix for your last network problem? Too long? Even worse, did you fall short of actually getting one? If so, it's not surprising. But because of network visibility problems, chances are good that your organization is leaking real money in network and business downtime. With this white paper you will learn valuable information on how to have this problem fixed sooner and maintain better performance from your Network.

UC&C solutions offer enhanced user productivity and reduced costs from streamlined communications. That's why HP and Microsoft joined together to create the most complete, end-to-end solution. Find out more in this complimentary solution brief.

Simplify and enhance Microsoft Lync communications with HP FlexNetwork solutions.

Today's consumers expect better service, better products, and better communication with retailers.

Push is a permission-based, staggeringly powerful mobile customer communication channel. Learn the "7 Rules of Good Push", in this useful primer, from Urban Airship, the world's largest provider of push messaging. A must-read for marketers everywhere!

Push is a powerful, permission-based, mobile customer communication channel. Leveraging push effectively inherently demands particular rules of engagement. Learn the “7 Rules of Good Push” in this useful primer from Urban Airship.

Contrary to popular belief, an IP-based video surveillance system of 40 cameras offers a lower total cost of ownership (TCO) than an analog-based surveillance system, according to a new study from Axis Communications.

3 secrets behind aligning employees to company strategy -- Download this white paper to learn 3 ways to align and engage employees with social software.

Innovation is the lifeblood of growth-oriented companies. In a fast-paced global marketplace that's more competitive than ever. Learn how to unleash the untapped potential in your company.

Take the productivity leap -- Boost output as efficient as possible, and bottom line will follow. You need engaged employees who can work together without obstacles. Learn 5 ways a collaboration platform can boost productivity for your company.

How To Build Bridges Between Today's Customer Service Islands

How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction

As the workplace grows more mobile by the minute, you may be wondering how to extend this to your mobile devices. In this resource, uncover how mobile communications fit into your call recording strategy, and what it means for your enterprise.