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Published By: Cisco     Published Date: Sep 21, 2017
For all of the ways video conferencing is better than audio conferencing, it has unlocked a whole new cast of characters that everyone has seen by now. Read on to find out how video can improve and simplify communication.
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collaboration, video conferencing, communication, conferencing, audio conferencing
    
Cisco
Published By: Oracle     Published Date: Nov 27, 2017
The need for closer collaboration between finance and HR has never been more important. Finance has become the co-pilot to the business, providing the forward-looking guidance management needs to capitalize on the next market opportunity. HR plays an essential role in ensuring that the business has the talent it needs to execute on digital strategies, and create a change-ready culture. Oracle commissioned new research by MIT Technology Review Custom, called Finance and HR: the Cloud’s New Power Partnership, to understand how closer collaboration between Finance and HR could support digital transformation and unlock new benefits.
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it cooperation, cloud, provider, finance, partnership, collaboration, internal team, integration specialist, digital, communication, systems
    
Oracle
Published By: Oracle     Published Date: Nov 27, 2017
Customer service has an opportunity to be a much more strategic weapon for businesses that understand its power. To do this means moving away from what has traditionally been viewed as a back-end operation and cost center to what is now being viewed as a brand-focused profit center. The primary driver of this sea change is engaged and empowered consumers, who want to get the answers to their questions anytime, anywhere, on any device they choose.
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communications, telecom, financial services, insurance, technology, retail, wholesale distribution, manufacturing, discrete, consumer goods
    
Oracle
Published By: BMC Software     Published Date: Jun 25, 2013
Large gaps and loss of productivity challenge the value, agility and cost of IT across the globe. “Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, productivity, it support, customer satisfaction, technology
    
BMC Software
Published By: Oracle     Published Date: Aug 08, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels
    
Oracle
Published By: Avaya     Published Date: Feb 06, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa
    
Avaya
Published By: Avaya     Published Date: Feb 06, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
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unified communications, managing uc, uc becoming more powerful and useful
    
Avaya
Published By: Venafi     Published Date: Mar 26, 2015
Gartner expects that by 2017, more than 50% of network attacks will use SSL/TLS. Yet most organizations lack the ability to decrypt and inspect SSL communications to detect threats. The ability to quickly decrypt and inspect SSL traffic in real time to detect threats is imperative. Download this Solution Brief: Eliminate Blind Spots in SSL Encrypted Traffic to learn how.
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blind spots, ssl encrypted traffic, network attacks, tls, decryption, security threats
    
Venafi
Published By: Venafi     Published Date: Mar 26, 2015
The SANS 20 Critical Security Controls for Effective Cyber Defense offers a blueprint of prioritized guidance to reduce risk. New updates to the SANS 20 signify the growing need to secure digital certificates and cryptographic keys to preserve trusted communications for all of your critical systems and your organization’s interactions with customers and partners. Too often cyberattacks on keys and certificates are successful because basic security controls are not present or not properly configured. Download the Solution Brief to learn how you can effectively build scalable controls and reduce risk: • Manage the rapid growth in certificates • Gain visibility into where keys and certificates are located • Secure your certificates against cyberattacks • Enforce automation of certificate issuance and renewal
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sans 20, security controls, cyber defense, cyber attacks, secure digital certificates, cryptographic keys, automation
    
Venafi
Published By: Pega     Published Date: May 24, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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Pega
Published By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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Pega
Published By: Secureworks     Published Date: Nov 11, 2016
In this white paper we will discover what the evolving path ahead for security leaders looks like, the importance of communication from top to bottom, focusing on how proactive measures can stop threat actors from derailing businesses, and how building a security architecture that protects the most critical assets will support the overall goals of an organisation.
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managed security services, security, threat and vulnerability management, security, security architecture, cyber security
    
Secureworks
Published By: Workfront     Published Date: Mar 10, 2017
Workfront Marketing Work Management solution significantly reduces surprises by improving communications and speeding review cycles.
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workfront, ameritas, marketing work management, mwm
    
Workfront
Published By: Juniper Networks     Published Date: Oct 25, 2017
The primary purpose of containerized applications is to improve the effectiveness of software teams, making it easier for people to work together while lowering the communications overhead. In large enterprises, applications such as ERP or CRM software suites often begin as simple projects, but as time passes, they quickly become clunky and inefficient, with a monolithic code base that slows progress for development teams.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Juniper Networks
Published By: Adobe     Published Date: Jul 04, 2016
The multichannel campaign management (MCCM) market comprises vendors that seek to orchestrate company communications and marketing offers to customer segments across channels, such as websites, mobile, social, direct mail, call centers and email.
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multichannel campaign management, campaign management, mccm, digital marketing
    
Adobe
Published By: Mimecast     Published Date: Oct 17, 2013
In this video, Matt Cain, Vice President and lead e-mail analyst at Gartner, outlines some of the options available to CIOs, including running hybrid e-mail environments with tried and tested services delivered from the cloud but the Exchange server remaining onsite. Matt also discusses where Office 365 currently meets the needs of enterprise customers and where third-party services should be considered to augment its functionality in key areas.
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mimecast, cloud email, unified email management, office 365, secure email, mobile workforce, matt cain, migration services, mounil patel, email ecosystem, email infrastructure, core communication, email to cloud, customization and integration, cloud computing
    
Mimecast
Published By: Avaya     Published Date: Jan 23, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
Tags : 
unified communications, managing uc, uc becoming more powerful and useful
    
Avaya
Published By: Avaya     Published Date: Jan 23, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
Tags : 
solving the engagement challenge, byod, byoa
    
Avaya
Published By: Document Cloud for Enterprise     Published Date: Apr 23, 2015
This white paper illustrates how Financial Services industry can simplify document communication, reduce costs and speed business.
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fiance digital document, digital documents, benefits of using adobe document cloud, advantages of using digital documents, esign, finance
    
Document Cloud for Enterprise
Published By: Smart Technologies     Published Date: Dec 11, 2015
How can IT become an asset in transforming an organization’s ability to embrace Collaboration? This whitepaper summarizes IT’s role in enabling collaboration, including best practices and key actions an IT team should consider.
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collaboration, culture, communication
    
Smart Technologies
Published By: SolidFire_NetApp     Published Date: May 10, 2016
Founded in 1992 as a provider of integrated network, voice and data centre solutions, Colt’s business today has grown to encompass a wide range of IT services, spanning enterprise application hosting, business critical cloud and end-user computing solutions. Colt has 29 data centre locations supporting thousands of customers across 28 countries in Europe and Asia, including Swiss International Airlines, Shurgard, Berenberg, and Jaguar Land Rover. Colt’s award-winning solution portfolio is based on end-to-end data centre, network and IT services capabilities; its aim is to help its customers compete and win in their markets without being held back by hardware, licensing and resource limitations.
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network management, best practices, network optimization, network applications, application management, technology, telecommunications
    
SolidFire_NetApp
Published By: Schneider Electric     Published Date: Oct 31, 2017
In some cases, adopting cloud IoT platform may make more sense where required processes, communication costs and cloud costs meet sufficient total cost of ownership against deploying MDC. Additionally, in situations that an end-user organization already has a secure room or a modular data center solution where infrastructure can be housed and/or the amount of infrastructure involved may be too small to benefit from power/cooling advantages of being housed in an MDC, the organization may not see a need for an MDC. An MDC is nothing more than a smaller form of a modular data center, and a number of providers have entered the modular data center solutions space in the past. These modular data center solution providers came into the market with high expectations for growth and ROI only to find that high sales were not forthcoming due to limited use cases, so many exited the space.
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algorithm analysis, buyer trend, iot, workloads, market, vendors, data centers
    
Schneider Electric
Published By: Schneider Electric     Published Date: Oct 31, 2017
Most successful data center migration projects share similar practices, such as expertise, preparation, management, execution, communication and business alignment. The purpose of this research is not to provide an extensive examination of each one of these practices. Rather, it is to provide a pragmatic list of best practices. This list was derived from observations of numerous Gartner clients involved in data center migration projects over the last six years.
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planning, contingency plan, testing, migration, preparation, project team, audit, closure
    
Schneider Electric
Published By: IBM APAC     Published Date: Sep 25, 2017
Industry convergence is collapsing the barriers between formerly distinct industries. According to “Redefining Connections: Insights from the Global C-suite Study – The CIO Perspective,” produced by the IBM Institute for Business Value, CIOs believe this is the biggest trend transforming the business arena.
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organizational security, site security, communication security, application security, database security, software licensing, installation
    
IBM APAC
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