De nos jours, le monde des affaires est rapide, compétitif, mondial et fondé sur la technologie. Des éléments culturels, technologiques et physiques collaborent pour accélérer le changement comme jamais auparavant. De la demande pour plus de liberté dans notre façon de travailler et la tendance de l’AVEC (« Apportez Votre Équipement personnel de Communication »), à l’innovation technologique et à l’adoption croissante de nouveaux appareils, plateformes et applications, en passant par la suppression des barrières internationales et régionales.
L'expérience client est un facteur clé de différenciation dans l'environnement ultraconcurrentiel actuel. Plus que jamais, cette expérience est façonnée et proposée via des interactions numériques. Bien que la majorité des communications se font toujours par téléphone, les consommateurs comptent maintenant davantage sur les méthodes numériques, telles que le courrier électronique, les SMS, le chat en ligne et les réseaux sociaux. Les consommateurs se sont habitués au confort de pouvoir contacter l'entreprise par le média qui leur convient, où qu'ils soient. Ils s'attendent également à pouvoir basculer sans difficulté d'un moyen de communication à l'autre lorsqu'ils sont en déplacement.
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. In a lonely phone closet, there’s only dust, a single lonely terminal, or perhaps a foosball table where IT pros can let off steam.
The cloud – and more specifically, cloud communications – is the source of the transformation, which has fundamentally changed the IT landscape. Some IT pros have embraced it. Some are working on migrating to the cloud over time. And others, through choice or necessity, are sticking with a premises-based approach.
Read on to find out why some IT pros are shopping for game tables to go in empty server rooms while others are untangling wires and watching blinking lights—and which cases make the most sense for each approach.
It’s time to find a new communications solution for your company.
Before you start your search, consider this: No two company’s operations are quite the same and
different organizations benefit from different types of phone systems. Understanding the factors that are
driving many businesses to move their communications to the cloud will help you determine if a cloud
communications solution is right for you.
Here are seven operational trends propelling today’s move to Unified Communications as a Service
Check off each statement that rings true for your company. The more checks, the more your company
will excel in the cloud.
Businesses today are increasingly turning to Unified Communications as a Service (UCaaS) to meet their cloud communications needs. But how do you know which offering is right for you? This eGuide outlines 2 categories -- and questions within each -- to help you evaluate UCaaS providers and ensure you make an informed decision hat will benefit your business for years to come.
This is a time of rapid and dramatic progress in the cloud communications landscape. New technological innovations help companies incorporate location-independent systems, allowing workers to collaborate and communicate wherever they may be. And all signs indicate this is only the beginning, with the industry poised for unprecedented growth.
In fact, as enterprise software moves to the cloud, the traditional unified communications space is having its own dramatic shift. The consumer experiences from Snapchat to Instagram to Facebook among other consumer technologies—are changing the expectations for communications. New models for collaboration and engagement, supported by big data and the cloud, provide a whole new world of opportunities.
The Internet of Things enables a level of communication, collaboration and interaction between devices, sensors, machines and people that has never before been possible. This connectivity is what is called an intelligent system, and it’s revolutionizing the way we think about edge products.
Published By: Genesys
Published Date: May 10, 2016
In this eBook, Genesys highlights 10 key Customer Bill of Rights that focus on best practices that every caller expects from a self-service experience and that every business should strive to fulfill when designing IVR applications.
Published By: Genesys
Published Date: Nov 17, 2017
This eBook focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Ever feel like it takes too long to do something that should be simple? Or feel like your work processes just have way too many steps? Don’t worry – help is here. Discover how you can improve your efficiency at work when you:
Develop standard operating procedures to ensure accuracy, timeliness and customer satisfaction.
Make collaboration easy and empowering.
Streamline customer communications with clear schedules and touch points.
The pace of innovation for collaboration and unified communications (UC) technologies has been nothing short of incredible during the past few years. IT teams are now able to deliver consistent, simple and high-
quality experiences with voice, video, messaging and chat from any smartphone, tablet, laptop or conference room system. Users can move seamlessly and securely from one device to the next, escalate from one
communication mode to another and share content—all while retaining the context of the meeting or discussion.
Check out the latest interview with Matthew Adam, Vice President & Chief Talent Strategist for NAS Recruitment Communications, and Peter Clayton of Total Picture Radio as they discuss several recruiting hot topics.
Screening your third party vendors and business partners for risk can be a challenging process. With so many different factors to consider, where do you even begin?
We've developed our Anti-Bribery and Corruption Risk Assessment Checklist so you can streamline your compliance risk assessment processes and ensure each potential risk is addressed. Keep up with changing European laws and regulations with this checklist.
Published By: Mimecast
Published Date: Oct 25, 2017
Even as cyberattacks have evolved, phishing remains the number one threat delivery tactic. Why? Because it’s effective. That’s the bad news.
The good news is, your organization can effectively defend against phishing attempts with the right program in place. You can stand in the way of the abuse of your most mission-critical communications app. There are six key areas to consider.
Read this Gartner research note, Fighting Phishing: Optimize Your Defense, to advance your anti-phishing program.
Published By: Mimecast
Published Date: Jan 19, 2018
Any digital device or application can be a vector for a cyberattack, but email is an especially acute problem for many organizations. As individuals or members of organizations, most people rely on email to communicate with colleagues, whether in the next cubicle or across the globe. For many in the business world, 24/7 access to email is routine, and often required. Instant, ubiquitous and inexpensive communication gives us quick access to others in our business and personal lives, but gives criminals easy and direct access to us as well.
You can succeed in your digital transfomation and deliver applications and services faster, better, and safely.
How? With Enterprise Agile Delivery. Enterprise Agile Delivery brings a wealth of benefits to organizations and can be adopted by any Agile hybrid framework: SAFe, LESS, Nexus as well as Agile/lean frameworks like Scrum and Kanban.
Yet to achieve Eneterprise Agile Delivery, enterprises need an easy to use modern ALM tool for quick and successful onboarding. Download this white paper to understand how the right solution will help you:
› Strategiaclly align feature releases and backlogs with your overall business strategy
› Identify and prioritize dev and test activities with visibility into project waves and portfolios
› Make data-based decisons for safe releases with real-time insights and multidimensional views into delivery risks
› Sync business, dev, QA and release teams around shared objectives with automated coordination and communication
Engaging potential buyers in today’s complex and noisy B2B environment demands time, effort, and intelligence. All sellers can do is hope to guide them along their journey and influence their decisions. But even the best prospects are delaying interaction with sales and are often unresponsive to traditional marketing tactics. This is forcing organisations to use relevant, timely, and holistic data to guide interactions and communications across all channels.
Published By: Concur ENT
Published Date: Nov 07, 2017
Concur’s Audit services provide a thorough, objective, third-party review without office politics or a strain on internal resources. Businesses have saved time and money by redirecting those resources into other valuable activities, while turning audits around efficiently and accurately.
Visit concur.co.uk/expense-audit or call Features outlined in this report may differ between Standard 01628 645100 to learn more.
Senior leaders realise the stakes of not addressing digital transformation. PWC suggests that CEOs who aren’t prioritising digital are either changing their minds or being phased out. If you compare PWC’s 2007 Digital IQ report to 2016’s, you’ll see that the number of executives who said their CEO was a champion for digital has more than doubled from 33% to 68%.
Digital transformation doesn’t have to be intimidating or complicated. If you take it in stages and work with an experienced partner, it can be a straightforward journey. At this stage, it’s all about transforming how people work.
At Concur, we receive a lot of questions about the best way to audit expense claims. Often the approaches to audit vary greatly by industry and company culture.
It doesn’t have to be confusing. In this report, we hope to provide a clear perspective that can help every business identify ways to improve their audit process.