Published By: Genesys
Published Date: Nov 17, 2017
This eBook focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Ever feel like it takes too long to do something that should be simple? Or feel like your work processes just have way too many steps? Don’t worry – help is here. Discover how you can improve your efficiency at work when you:
Develop standard operating procedures to ensure accuracy, timeliness and customer satisfaction.
Make collaboration easy and empowering.
Streamline customer communications with clear schedules and touch points.
Published By: Carbonite
Published Date: Oct 10, 2018
Organizations still struggle with communication between data owners and those responsible for administering DLP systems, leading to technology-driven — rather than business-driven — implementations.
Many clients who deploy enterprise DLP systems struggle to get out of the initial phases of discovering and monitoring data flows, never realizing the potential benefits of deeper data analytics or applying appropriate data protections.
DLP as a technology has a reputation of being a high-maintenance control — incomplete deployments are common, tuning is a never-ending process, lack of organization buy-in is low, and calculations of ROI are complex.
Published By: Lucidchart
Published Date: Nov 28, 2018
Does it take forever for your sales team to close deals? There’s a potential roadblock you may have missed: your internal sales communication.
Take a look around—new sales reps are overwhelmed with processes and messaging during onboarding, your sales reps don’t pass discovery information off to sales engineers or customer support, and you aren’t always sure where deals stand, which makes it rather difficult to predict pipeline. If the members of your org aren’t completely aligned, you can’t take a prospect across the finish line or keep the org running smoothly.
Download this eBook to see how visuals can solve these communication breakdowns and align your sales organization to close bigger and faster.
The pace of innovation for collaboration and unified communications (UC) technologies has been nothing short of incredible during the past few years. IT teams are now able to deliver consistent, simple and high-
quality experiences with voice, video, messaging and chat from any smartphone, tablet, laptop or conference room system. Users can move seamlessly and securely from one device to the next, escalate from one
communication mode to another and share content—all while retaining the context of the meeting or discussion.
Check out the latest interview with Matthew Adam, Vice President & Chief Talent Strategist for NAS Recruitment Communications, and Peter Clayton of Total Picture Radio as they discuss several recruiting hot topics.
Screening your third party vendors and business partners for risk can be a challenging process. With so many different factors to consider, where do you even begin?
We've developed our Anti-Bribery and Corruption Risk Assessment Checklist so you can streamline your compliance risk assessment processes and ensure each potential risk is addressed. Keep up with changing European laws and regulations with this checklist.
Published By: Mimecast
Published Date: Oct 25, 2017
Even as cyberattacks have evolved, phishing remains the number one threat delivery tactic. Why? Because it’s effective. That’s the bad news.
The good news is, your organization can effectively defend against phishing attempts with the right program in place. You can stand in the way of the abuse of your most mission-critical communications app. There are six key areas to consider.
Read this Gartner research note, Fighting Phishing: Optimize Your Defense, to advance your anti-phishing program.
Published By: Mimecast
Published Date: Jan 19, 2018
Any digital device or application can be a vector for a cyberattack, but email is an especially acute problem for many organizations. As individuals or members of organizations, most people rely on email to communicate with colleagues, whether in the next cubicle or across the globe. For many in the business world, 24/7 access to email is routine, and often required. Instant, ubiquitous and inexpensive communication gives us quick access to others in our business and personal lives, but gives criminals easy and direct access to us as well.
You can succeed in your digital transfomation and deliver applications and services faster, better, and safely.
How? With Enterprise Agile Delivery. Enterprise Agile Delivery brings a wealth of benefits to organizations and can be adopted by any Agile hybrid framework: SAFe, LESS, Nexus as well as Agile/lean frameworks like Scrum and Kanban.
Yet to achieve Eneterprise Agile Delivery, enterprises need an easy to use modern ALM tool for quick and successful onboarding. Download this white paper to understand how the right solution will help you:
› Strategiaclly align feature releases and backlogs with your overall business strategy
› Identify and prioritize dev and test activities with visibility into project waves and portfolios
› Make data-based decisons for safe releases with real-time insights and multidimensional views into delivery risks
› Sync business, dev, QA and release teams around shared objectives with automated coordination and communication
Engaging potential buyers in today’s complex and noisy B2B environment demands time, effort, and intelligence. All sellers can do is hope to guide them along their journey and influence their decisions. But even the best prospects are delaying interaction with sales and are often unresponsive to traditional marketing tactics. This is forcing organisations to use relevant, timely, and holistic data to guide interactions and communications across all channels.
Published By: Concur ENT
Published Date: Nov 07, 2017
Concur’s Audit services provide a thorough, objective, third-party review without office politics or a strain on internal resources. Businesses have saved time and money by redirecting those resources into other valuable activities, while turning audits around efficiently and accurately.
Visit concur.co.uk/expense-audit or call Features outlined in this report may differ between Standard 01628 645100 to learn more.
Senior leaders realise the stakes of not addressing digital transformation. PWC suggests that CEOs who aren’t prioritising digital are either changing their minds or being phased out. If you compare PWC’s 2007 Digital IQ report to 2016’s, you’ll see that the number of executives who said their CEO was a champion for digital has more than doubled from 33% to 68%.
Digital transformation doesn’t have to be intimidating or complicated. If you take it in stages and work with an experienced partner, it can be a straightforward journey. At this stage, it’s all about transforming how people work.
At Concur, we receive a lot of questions about the best way to audit expense claims. Often the approaches to audit vary greatly by industry and company culture.
It doesn’t have to be confusing. In this report, we hope to provide a clear perspective that can help every business identify ways to improve their audit process.
A&D manufacturers and their suppliers now depend more than ever on global supply chains. As they reach across time zones, languages and cultures, supply chains have to work around challenges that build up costs and drag down production schedules. Communication between distributed engineering and production centers can be labored and error-prone. These problems are often compounded by repetitive programming, incomplete simulations, time-intensive production methods, and concern that the shop floor may not be working with current data. Ideally, global companies should be able to design products at any location and produce them at selected sites, with all stakeholders from design to the shop floor working concurrently from a single unique global data source.
Understand how manufacturing companies can deliver machined parts faster and increase revenue by reducing costs – despite operating globally across time zones and cultures.
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
Avaya Aura Communication Manager is a vital component of an industry best-in-class redundant server solution that can support the available uptime today’s businesses demand. Do you demand more in your server solution?