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Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Globoforce     Published Date: Nov 06, 2013
According to studies, happy employees are 98% more likely to identify with company values and goals. We all know that a great company culture is a critical component in our success. But how can you build a culture of happiness at your company? We’ve put together a white paper with some stats and advice to help you sow the seeds of happiness and build a great culture in your company.
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Globoforce
Published By: Skillsoft     Published Date: Sep 25, 2013
The face of corporate learning has changed. It is no longer possible to develop your human capital with a single approach. Today’s corporate environment calls for out-of-the-box thinking, incorporating the advantages of many types of learning to benefit your company’s single biggest investment — your people. Evaluating the ever-growing corporate learning solutions that are available enables you to obtain full benefit from your learning programs by selecting the range of learning resources that best match your strategic corporate goals. This handy guide will help you navigate the growing number of learning solutions and equip you with 8 must-ask questions as you develop a learning program.
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Skillsoft
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
After evaluating all the options on the market, one company chose Automation Anywhere RPA to start its digital transformation journey and automate its invoice processing, help desk, and internal financial reporting processes. The company achieved its initial goals—and more. It got the first initiative—automating accounts payable—up and running in less than 6 months, and increased the efficiency of the operation by 300%.
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Automation Anywhere APAC
Published By: Sage     Published Date: May 06, 2019
Effective onboarding reaches past compliance and orientation to assimilate new employees into workplace culture and help them contribute to company goals. With a planned and polished onboarding process, you can keep employees productive and satisfied while also saving your company the costs associated with turnover. Use the checklist below to ensure your onboarding methods get an A+.
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Sage
Published By: ADP     Published Date: Jun 01, 2018
The Marcus Buckingham Company, an ADP Company, commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying StandOut. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of StandOut on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using StandOut. StandOut is an integrated suite that pairs a technology platform with coaching to help organizations achieve their talent activation goals. Prior to using StandOut, the interviewed organizations did not have a structured program to improve and measure employee engagement and performance. Organizations used annual surveys and annual performance reviews, and some even encouraged weekly check-ins, but there was no guidance on how to complete these tasks, and the data t
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ADP
Published By: LogMeIn     Published Date: Mar 19, 2015
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.
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delivery models, customer support, support services, service offerings, crm & customer care, marketing research, sales
    
LogMeIn
Published By: HotSchedules     Published Date: Jul 28, 2017
What is employee engagement? It’s not just a buzzword. It’s also not the same as employee happiness or satisfaction. True employee engagement is an employee’s emotional commitment to the company and its goals.
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employee engagement, efficiency, company commitment, company growth, human resources
    
HotSchedules
Published By: NetApp     Published Date: Dec 05, 2016
Ultimate Software is a leading cloud provider of comprehensive human capital management (HCM) solutions in a Software as a Service (SaaS) model to more than 2,800 customers with employees in 150 countries. “Storage has always been Ultimate’s biggest technology challenge" according to Senior Director of Cloud Operations, Steven May. The company’s storage goals revolve around managing growth while combining the economics of leveraging shared resources on demand with the performance and predictability of dedicated infrastructure. Seeking high IOPS performance, fault tolerance, and scalability, along with a high availability solution that supports both VMware and OpenStack, Ultimate's search led them to SolidFire.
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NetApp
Published By: Oracle     Published Date: Aug 09, 2013
As an HR leader, what keeps you up at night? Is it meeting your executives’ demands for a greater contribution to the company’s strategic vision? Is it the requests to cut operational costs while simultaneously increasing efficiency? Most likely it’s the daunting combination of the two. HR success today means: • Streamlining core HR processes to eliminate waste and increase staff productivity • Ensuring that your talent strategy aligns with company goals and drives bottom line success • Investing in the right technology to ensure both local agility and global scalability
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oracle hcm
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
As an HR leader, what keeps you up at night? Is it meeting your executives’ demands for a greater contribution to the company’s strategic vision? Is it the requests to cut operational costs while simultaneously increasing efficiency? Most likely it’s the daunting combination of the two. HR success today means: • Streamlining core HR processes to eliminate waste and increase staff productivity • Ensuring that your talent strategy aligns with company goals and drives bottom line success • Investing in the right technology to ensure both local agility and global scalability
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oracle hcm
    
Oracle
Published By: RSM US     Published Date: Apr 01, 2019
Middle market companies face a host of warehousing challenges that can limit growth and potentially hamper sustainability. Your organization must work to understand these issues and develop solutions to store, manage and move goods more effectively and therefore increase efficiency and productivity. With competition growing and new enhancements reaching the market on a regular basis, your company must be proactive to build and retain a competitive advantage. While each company is different, with unique issues and goals, the following four struggles are common across companies and their warehouses.
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RSM US
Published By: Sitrion     Published Date: Feb 11, 2016
Internal communications is a critical component to your company’s success. You need to think about the role of internal communications more strategically than ever before. Not just in the face of change events like acquisitions or a major market shift, but also to align your employees behind your vision, your strategy, and to drive daily productivity. This only works if you can communicate effectively with them and excite them about their work. Reaching employees and engaging them will help you successfully meet your goals.
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empowerment, workforce engagement, internal communication, human resources
    
Sitrion
Published By: Sitrion     Published Date: Feb 11, 2016
An engaged workforce is a critical component to your company’s success. When employees are engaged and behind your vision and strategy, they are more motivated and focused on your organization’s business goals.
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empowerment, workforce engagement, internal communication, human resources
    
Sitrion
Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement
    
BI WORLDWIDE
Published By: SAP     Published Date: Jun 04, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SAP
Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Tracking and assessing workforce-diversity programs shouldn’t be hard work, but it should be a top priority. Because businesses benefit when they employ highly engaged workers with different backgrounds, HR leaders and hiring professionals contribute directly to a company’s success when diversity programs meet their goals. How can you create or transition to an effective tracking-and-assessment method? In this white paper you will find fifteen metrics that are a great place to start.
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SuccessFactors, an SAP Company
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
There are so many opportunities for businesses to collect data that getting a clear picture of all of it can be an uphill battle—and leveraging it for insight can be nearly impossible. But whether you are a start-up or a multinational conglomerate, not taking advantage of the available data is a mistake you cannot risk making. According to a 2016 McKinsey & Company study, over the past three years, digital leaders have achieved revenue growth five times greater, an operating margin profit eight times greater, and a return to shareholder value two times higher than laggards. Companies today need a closed loop system that combines data, insight, and action. Download this paper to learn about the goals of a system of insight (SOI), the common set of technologies that all systems of insight need, and how an SOI can make a difference in your business.
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TIBCO Software APAC
Published By: Equinix EMEA     Published Date: Mar 21, 2019
FreedomPay, a leader in global digital commerce solutions, wanted to expand its global presence in the United Kingdom and Asia Pacific while reinforcing business infrastructure, expanding storage to the cloud and providing a more security shopping experience. The company leveraged an Interconnection Oriented Architecture™ (IOA®) strategy on Platform Equinix along with other design and deployment partners to achieve its goals and realize $1 million saving in CAPEX and OPEX costs. To find out more, download this case study today.
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Equinix EMEA
Published By: Dun & Bradstreet     Published Date: Oct 21, 2016
When it comes to data-inspired growth, cutting costs isn’t the answer. As a CFO, you’re in a strong position to help teams explore what is possible within a business, under what constraints and in what time frame. Envision yourself as a strategist, enabler, and connector. In addition to appeasing your executive teams and shareholders, you’re also in a strong position to help your company reach new heights. Examine the nuances within your data, and align around a common set of growth goals. Download this white paper to learn more.
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Dun & Bradstreet
Published By: Dun & Bradstreet     Published Date: Oct 21, 2016
Companies are looking to their CFOs for strong leadership in developing corporate strategies and achieving growth. CFOs can meet these rising expectations by leveraging their knowledge of corporate data to extract valuable insights about customers, suppliers, partners and other stakeholders. Supported by analytics, CFOs can help their companies create a global, unified and clear view of their many relationships with customers and others to guide intelligent risk-taking and thoughtful investment—both necessary catalysts for growth. This capability will also enable the company, particularly its sales and marketing functions, to move faster and adapt more quickly to changing conditions. The 21st-century CFO is not only concerned with controlling costs and minimizing risk, but also with maximizing opportunities and generating growth. The right foundational technologies and organizational processes for data-driven decision making can help them achieve all of these strategic goals.
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Dun & Bradstreet
Published By: Salesforce.com     Published Date: Oct 28, 2013
The way salespeople qualify prospects has changed. According to sales experts, rather than chase prospects away with an endless string of qualifying questions, you need to learn about them, while they learn about you and your company. Read How To: Informally Qualify Prospects Research before a Meeting Interact with Buyers Spot Bad Leads Download this ebook, loaded with practical advice from noted sales leaders, so you can qualify the right prospects and rock your sales goals.
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customer experience strategy, crm, best practices, australia, salesforce, research, business performance
    
Salesforce.com
Published By: NetApp     Published Date: Feb 19, 2015
When your industry’s revenue projections flatten, how can you break away and continue to grow? Learn how Orange Business Services leveraged NetApp storage to reinvent their company by becoming a cloud services provider and exceeded their revenue goals of zero to €500 million by 2015.
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NetApp
Published By: SilkRoad Technology     Published Date: Feb 24, 2016
Learning Management Systems (LMS) allow companies to focus on the right component of the learning process – and that is the learning. Administrative activities like registering for training or recording training completion are automated. Required compliance programs can be delivered online, reducing costs. Managers can share training feedback that supports the company’s business goals.
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silkroad, human resources, learning management, roi, training, development
    
SilkRoad Technology
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