Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer.
The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to
establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of
Munich Airport evaluated various bidders in a two stage process
conducted on the basis of the European Union tendering
procedures. Cherwell was able to hold its own against other
ITSM solutions both technically and in terms of price.
Published By: ServiceNow
Published Date: Nov 05, 2012
Without high levels of automation, virtual machines and cloud services will quickly grow out of control. An evolved approach to automation erases the barriers between people, process and technology and drives more efficiency into the business.
Rapid changes in technology and software, and the nearly universal shift to electronically stored information (ESI), has made eDiscovery more complex and expensive. In a movement to simplify and standardize their procedures—and dissolve some of the extra tensions surrounding litigation—many organizations are bringing phases of the eDiscovery process in house, in particular legal hold.
Among other benefits, Code42 eDiscovery simplifies legal hold management. Litigation preparation can be a large task crossing over many departments, but will consistently feature two main players: Legal and IT. This document focuses on those two groups, and aims to enable one to see the eDiscovery world through the point of view of one group—or the other. Read more to find out the details.
This comprehensive white paper applies automation and ITIL best practices to the data center and reviews current industry trends, server automation energy usage issues and a variety of optimization strategies for data center improvement. The effects of virtualization are explored in-depth. Includes detailed sections on increasing operational efficiency using workflow analysis, automating and optimizing server change management, reducing infrastructure complexity and developing security, disaster recovery and business continuity procedures. Step by step instructions for developing metrics and a business case to justify data center and server automation are included.