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Published By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
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contact center, customer service, social media, mobile, sip, technology solution, technology
    
Genesys
Published By: Viavi Solutions     Published Date: Jul 21, 2017
The Tenth Annual State of the Network Global Study focuses on a lens on the network team's role in security investigations. When it comes to technology adoption, both cloud and 100 GbE deployment continue to grow aggressively. VoIP adoption is closing in on 60% and software-defined networking is projected to cross the halfway mark, indicating compounding network complexity amidst the ongoing struggle to ID security threats. Study questions were designed based on interviews with network professionals and IT analysts. Results were compiled from the insights of 1,035 respondents, including network engineers, IT directors and CIOs around the world.
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security investigation, security, sdn, cloud, data initiative, technology adoption, security trends, network performance monitoring, security threats
    
Viavi Solutions
Published By: Viavi Solutions     Published Date: Jul 21, 2017
Rapid increases in network traffic volumes, security threats and application complexity all underscore the importance for lossless data capture, analysis and storage to provide crucial raw data for post event analysis and remediation. Viavi commissioned Tolly to evaluate the performance of its Observer GigaStor family of capture, analysis, and storage solutions. Specifically the tests that focuses on bench marking maximum sustained full packet capture/write rates and greatest burst performance with no packet loss while delivered robust encryption of stored network data.
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ethernet, service troubleshooting, storage solutions, stored network data, network traffic, security threats, network analysis, write data
    
Viavi Solutions
Published By: NetApp     Published Date: Sep 29, 2014
As cloud deployments accelerate, there's no question that Federal agencies are reaping the benefits – improved agility, less IT complexity, and greater collaboration through shared services. But, while the benefits are clear, concerns around data stewardship and management can stop migrations in their tracks. So how are Federal agencies dealing with the control challenge? To find out, MeriTalk surveyed 153 Federal IT professionals closely involved in their agency's cloud implementations.
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cloud control, it complexity, collaboration, data management, cloud implementations
    
NetApp
Published By: VMware, Inc     Published Date: Oct 30, 2014
VMware vCloud® Government Service provided by Carpathia® is an enterprise-class hybrid cloud solution built on vSphere®, which empowers government customers to leverage existing investments in applications and infrastructure. As a result, government agencies can avoid the cost and complexity of re-architecting and retraining sta for public cloud infrastructure that is radically dierent from what is in place today. Instead of operating a combination of onsite and osite IT environments and struggling to maintain both new and legacy applications and infrastructure, vCloud Government Service provides the right mix of internal controls with the ability to securely scale to meet demand for IT resources. As you contemplate migrating basic workloads and/or mission-critical and sensitive data to the cloud, be sure to address these top 5 considerations.
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hybrid cloud solution, enterprise-class hybrid, applications and infrastructure, it environments, sensitive data
    
VMware, Inc
Published By: CA Technologies     Published Date: Jun 04, 2015
The complexity and high level of integration inherent in SAP environments can make development especially challenging and increase the time required to bring solutions to market. Persistent development and test challenges include unavailable systems, inability to accurately model performance and complex test data requirements. By employing service virtualization to model the core business logic in SAP systems and integrations, teams can free themselves of these constraints, leading to faster build and test cycles, better quality and lower cost.
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CA Technologies
Published By: SAP     Published Date: Jun 04, 2015
Workforce analytics solutions are the key to answering such questions and getting the metrics and insights needed to make informed HR decisions and create actionable workforce plans. This paper explores the business case for investing in workforce analytics. It focuses on how cloud-based solutions hide complexity associated with HR data, as well as deliver best practices, minimize maintenance costs, and provide quick time to value.
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SAP
Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Workforce analytics solutions are the key to answering such questions and getting the metrics and insights needed to make informed HR decisions and create actionable workforce plans. This paper explores the business case for investing in workforce analytics. It focuses on how cloud-based solutions hide complexity associated with HR data, as well as deliver best practices, minimize maintenance costs, and provide quick time to value.
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SuccessFactors, an SAP Company
Published By: JBoss Developer     Published Date: Nov 24, 2015
If you are considering deploying BPM solutions, but have been daunted by the cost, footprint, risk, lack of flexibility, or complexity of proprietary options, an enterprise open source approach may be just what you are looking for.
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red hat, jboss, open source, bpm, management
    
JBoss Developer
Published By: Silver Peak     Published Date: Feb 11, 2016
This case study reveals how Interroll, a leading provider of high-quality core products for internal logistics, became frustrated with the high cost and complexity of MPLS and turned to Silver Peak to build an SD-WAN.
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wan, networking, broadband, sd-wan, cloud computing, cloud services, software defined wan, silver peak
    
Silver Peak
Published By: Akamai Technologies     Published Date: Mar 10, 2016
The web application firewall (WAF) is among the most complex security technologies on the market today. The complexity of managing a WAF includes a pre-defined list of rules to identify thousands of potential exploits, intelligence about new attack vectors, and identifying malicious HTTP requests from legitimate HTTP traffic. Read this white paper to learn how to combine attack detection with threat intelligence using our cloud platform and managed security services to better protect your web applications.
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akamai technology, web application security, http, best practices
    
Akamai Technologies
Published By: Oracle     Published Date: Jan 20, 2017
"The need to simplify IT complexity has created a whole new market for converged infrastructure solutions that bring together servers, storage, networking, and systems software into a unified solution that is easier to deploy and manage. While these solutions can indeed help reduce operational costs and increase agility, Oracle believes there is a better approach."
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Oracle
Published By: Oracle ODA     Published Date: Oct 19, 2016
Listen as Oracle Executive Vice President of Converged Infrastructure Dave Donatelli announces the expansion of the Oracle Database Appliance portfolio, and explains how Oracle can provide organizations with a pathway to the cloud. Discover how your organization can reduce database complexity, simplify database administration, and better control costs.
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Oracle ODA
Published By: Oracle ODA     Published Date: Aug 15, 2016
Oracle added two new models to the Oracle Database Appliance family in addition to the existing high availability model. With an entry list price starting at a fourth of the cost of the prior generation Oracle Database Appliance hardware and flexible Oracle Database software licensing, these new models bring Oracle Engineered Systems to within reach of every organization. Read about how the Oracle Database Appliance X-6 series expands the reach of the database appliance family to support various workloads, deployment scenarios, and database editions. They are especially designed for customers requiring only single instance databases, but who desire the simplicity, optimization, and affordability of the Oracle Database Appliance. These new models are ideal for customers who seek to avoid the complexity, tuning requirements, and higher costs of “build-your-own” database solutions.
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Oracle ODA
Published By: CA Technologies     Published Date: Aug 26, 2016
Virtualization and cloud computing adoption are elevating the importance and complexity of an age-old problem: effectively managing and protecting passwords for privileged accounts.
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CA Technologies
Published By: Pure Storage     Published Date: Nov 02, 2017
The evolution of genomics in recent decades has seen the volume of sequencing rise dramatically as a result of lower costs. Massive growth in the quantities of data created by sequencing has greatly increased analytical challenges, and placed ever-increasing demands on compute and storage infrastructure. Researchers have leveraged high-performance computing environments and cluster computing to meet demands, but today even the fastest compute environments are constrained by the lagging performance of underlying storage.
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big data, simple, fast, multi dimensional performance, eliminate complexity, lower tco, innovation
    
Pure Storage
Published By: Pure Storage     Published Date: Nov 02, 2017
Pure Storage has significant expertise creating scalable, enterprise-class, flash-optimized storage platforms, and with FlashBlade, Pure Storage has crafted a turnkey, purpose-built platform that is well suited to cost effectively handle the performance and capacity requirements of genomics workflows. Pure Storage has differentiated itself from more established enterprise storage providers by delivering an industry-leading customer experience, as shown by its extremely high NPS, indicating it knows how to meet and is committed to meeting customer requirements. Whether genomics practitioners plan an on-premises deployment or a cloud-based deployment for their genomics workflows, they should consider the performance, cost, and patient care advantages of the Pure Storage FlashBlade when choosing a platform, particularly if they plan to retain data for a long time and use it frequently.
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results, management complexity, high costs, new flash array, afa, pure storage, market, scale ability
    
Pure Storage
Published By: UPS     Published Date: Sep 01, 2017
Growth in new markets introduces new costs to control, regulations to manage, and supply chain complexities to solve. Longer, more complicated cold chains mean that collaboration with third party logistics providers (3PLs) can help make the difference between profitable simplicity and unmanageable complexity. Companies are increasingly relying on their 3PLs for services such as monitoring and intervention, contingency planning, and cost control. Reduce risk by improving packaging, visibility, and establishing QA best practices. Improved visibility, new tools, new monitoring capabilities and appropriate packaging can also help drive down costs for shippers.
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healthcare, cold chain, efficiency, ups, practices
    
UPS
Published By: SAP     Published Date: Aug 22, 2018
Learn why intelligent ERP is the fundamental baseline for becoming an agile, continuous learning, and always progressing innovative organization.
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sap, erp, digital transformation, procurement, intelligence erp
    
SAP
Published By: effectual     Published Date: Dec 03, 2018
Multi-Cloud, hybrid strategies add complexity Nearly 60% of businesses say they're moving toward hybrid IT enviornments that integrate on-premises systems and public cloud resources and enable workloads to be pleaced according to performance, security and dependency requirements. Identifying the best execution venue is a key cloud hurdle.
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cloud enablement, cloud optimization, digital transformation, cloud migration, cloud computing, cloud architecture
    
effectual
Published By: Gigamon     Published Date: Dec 13, 2018
Read “How to Strengthen Security While Optimizing Network Performance” to see how next-generation network packet brokers (NGNPBs) mitigate security tool sprawl, simplify IT management and improve network availability. NGNPBs help align network and security teams by creating a single view of network infrastructure and data management. See why you should shift your infrastructure strategy toward NGNPBs to boost efficiency and reduce complexity. Learn more by reading this new research now.
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Gigamon
Published By: Rackspace     Published Date: Feb 12, 2019
In today’s digital world, technologies such as cloud have become commonplace to take digital transformation projects to the next level. But while cloud is critical to business transformation success, Australian IT decision-makers (ITDMs) still feel that the C-suite does not understand the time and complexity of the journey. This paper explores: • Insights on challenges faced by Australian ITDMs when rolling out cloud projects • The role of the ITDM today • Key blockages IT stakeholders encounter when driving digital change, and; • What they need from the business and wider technology ecosystem to navigate the risks associated with starting a cloud project or moving to a full cloud-first model.
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Rackspace
Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: Interactions     Published Date: Feb 27, 2019
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Many reports say that millennials prefer digital channels—like web chat or texting—while older generations still prefer voice channels. Previous Interactions research has shown that this isn’t necessarily the case, and that the issue of channel choice is often far more complex—depending on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.
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Interactions
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