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Published By: KPMG     Published Date: Jul 24, 2018
In a fast-changing marketplace, customers expect a seamless experience across every channel. To compete successfully and win their custom, you need to become a customer-centric, connected enterprise. Read this guide to find out: • why it pays to be a connected enterprise • eight connected capabilities your business needs to develop • five key steps to developing your strategy • ‘what good looks like’ – for your customers and your organisation. Get the guide
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KPMG
Published By: EMC Corporation     Published Date: May 27, 2014
RSA Paper: In today's highly interconnected business environment, information security can no longer be an isolated endeavor: it's the responsibility of an entire business ecosystem or value-chain. This RSA Security Brief looks at the areas for improvement where investment will typically generate the greatest security benefit.
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emc, security operations, security analytics, intelligence-driven security, threat detection, security monitoring, critical incident response
    
EMC Corporation
Published By: Merkle     Published Date: Sep 26, 2012
Download this white paper for a deeper look into the growing question surrounding the pharmaceutical industry--If customer centricity is so widely accepted as a way to unlock significant financial gains, why are companies so slow to adopt it?
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crm, customer relationship amangement, customer centricity, connected crm, pharmaceuticals, crm & customer care
    
Merkle
Published By: Dell & Microsoft     Published Date: Jul 23, 2013
As small businesses grow, many reach a point when their computing systems falter. A company with only a handful of employees can usually get by with disconnected computers and software packages. But as you add desktops, laptops and other devices to support an increasing headcount, the system can become so cumbersome that productivity and customer service start to suffer.
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benefits, server, small business
    
Dell & Microsoft
Published By: Oracle     Published Date: Jan 15, 2014
The Connected Campus: Leveraging the Value of a Modern Student System Oracle Delivered Integrations
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oracle, education, oracle delivered integrations, higher education, connected campus
    
Oracle
Published By: Salesforce.com     Published Date: Jul 02, 2014
A well-executed "System of Engagement" strategy provides value to banks and customers. • Approximately 45% of bank customers today regularly interact with their institution through a mobile channel, with estimates of 70% within a few years. • Why it’s time to break down the System of Record and move to a System of Engagement. • How this shift can increase customer satisfaction and create new business opportunities. Download this white paper to get the full details on how a new approach to banking pays off for everyone.
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salesforce, system of engagement, banking, increase customer satisfaction, mobile channel, system of record
    
Salesforce.com
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
The increasing popularity of self-service for today’s always on, always connected consumer, is both breathing new life into and making new demands of the contact center and customer facing staff. Learn how with our agent desktop, KANA customers are reaping rewards that not only benefit their customers but in turn, benefit their staff and business and allow them to simplify the Service engagement.
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customer service, engagement, self-service, consumer, staff, customer, rewards, benefit
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 14, 2014
In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.
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kana, forrester, omnichannel, consumer, personalized service, support, customer service
    
KANA®, A Verint® Company
Published By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
In this whitepaper, you’ll see how you can use AWS to adapt to a changing interconnected market, and take advantage of global responsiveness and minimal barriers to innovation. AWS can help you create value for the business in addition to saving costs on infrastructure.
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business infrastructure, interconnected market, global responsiveness, innovation, business value
    
Amazon Web Services and Intel
Published By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
In today’s highly digital ecosystem connecting with the right customers has become more challenging. With the explosion of web-connected devices, connecting with users through the method they prefer has become more demanding. Download this case study to see how the right cloud-based solution can successfully deliver highly targeted and relevant ads in order to help build ad revenue, enhance marketing and open up exciting new business opportunities.
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cloud-based solution, relevant ads, ad revenue, new business opportunities, digital ecosystem
    
Amazon Web Services and Intel
Published By: Intel Security     Published Date: Oct 21, 2015
In this brief, we’ll take a look at common use cases that show how integration between McAfee Advanced Threat Defense and other security controls from McAfee, a part of Intel Security, create a multipronged strategy designed to make enterprise defenses both more effective in detecting previously unknown malware and globally responsive when a new attack occurs.
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mcafee, intel, security, threat, strategy
    
Intel Security
Published By: ArborNetworks     Published Date: Sep 16, 2015
As the world becomes more connected, it is no longer enough for enterprises to react once an alert indicates an attacker is inside the network. Instead, with continuous packet capture and threat feeds followed by analysis, it is now possible to hunt the attackers and locate them versus waiting for an alert.
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ArborNetworks
Published By: MuleSoft     Published Date: Jan 25, 2016
IT used to be so simple. Companies owned their own technology equipment and purchased enterprise licenses for many of the applications anybody in the organization might care to use. But then the cloud emerged, and mobile, and social media, and IoT; the world of IT has never been the same. Today's businesses are software-driven enterprises with technology capability distributed throughout the company, utilizing countless third-party cloud-based applications. This new organization requires an cultural shift in the IT organization. Read this whitepaper to learn: -How businesses can reorganize themselves into lightweight, agile, modular businesses able to respond to innovations in SaaS, mobile, and analytics -How to build a technological architecture that can accommodate new technology yet still extract value from on-premises systems -The advantages of an API-led connected architecture vs. old SOA approaches
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technology, enterprise applications, best practices, business optimization, technology architecture
    
MuleSoft
Published By: MuleSoft     Published Date: Apr 13, 2016
Today’s successful organization needs to be able to turn on a dime, changing its product or service direction as fast as its customers’ needs require. The successful business of the 21st century crosses all boundaries; can quickly meet and adapt to competition, whether it comes from another part of the world, another industry or a startup; or it can use its core competencies to extend itself in new ways. Welcome to the Composable Enterprise. This kind of company—powered by cloud, open APIs, data analytics, mobile and social, and connected to the Internet of Things—is redefining markets and raising consumer expectations. The composable enterprise casts away the hierarchical and hardwired systems and processes that defined its predecessors, and represents a radical rethinking of how technology can serve innovation and how innovation can serve customers.
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enterprise network, digital management, enterprise application, application management, data, data analytics, cloud management
    
MuleSoft
Published By: MuleSoft     Published Date: Apr 13, 2016
The business of IT has changed dramatically. An always-on, always-connected world means that competition is fiercer, customers are more demanding, and businesses need to innovate faster than ever. Companies can try to harness digital transformation by trying to do things the old way, but they will fall behind; the traditional IT operating model is fracturing under the digital demands of their customers, partners and employees. This book will showcase: -how digital transformation is affecting your business -a roadmap to help you innovate faster, lower operational costs, and increase your IT capacity -real-life case studies of companies who achieved great business outcomes through API-led connectivity
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information technology, business management, best practices, business intelligence
    
MuleSoft
Published By: MuleSoft     Published Date: Apr 13, 2016
Today everything truly is connected to everything, and APIs are the connection mechanisms. Many companies are finding that their use of APIs has accelerated over the past 12 months, and that it will continue to accelerate during the next 12 months. APIs aren't really a new technology; they've actually been around for a long time. What is new is that they are in far broader usage today than they have been in the past. As of late 2015, the ProgrammableWeb API directory listed more than 14,000 APIs. When thinking about designing and managing APIs, a number of important questions arise. Why are APIs so well used and what effect would they have on your business? What is the impact of the expanding API economy on both providers and consumers? What are API tools and how can an investment in tools be an extremely cost efficient foundation for production grade API use cases?
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best practices, business optimization, business management, application management, enterprise application, business intelligence, api management
    
MuleSoft
Published By: MuleSoft     Published Date: Sep 08, 2016
Enterprises are adopting more and more SaaS applications and customers are interacting with companies from an increasing number of channels. Many companies are not ready to provide the level of engagement, service and support their customers demand. New applications are added to the company’s ecosystem, but not connected with the existing applications. Customer data is inconsistent and not synced across a customer’s lifecycle.
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mulesoft, microservices, digital transformation, business value, it support
    
MuleSoft
Published By: MuleSoft     Published Date: Sep 08, 2016
The organization as we’ve known it is barely clinging to life support. Increasingly, the calcified, creaky business systems and processes that have been embedded in organizations for decades are being swept away by more agile digital disruptors. Online and app-based companies powered by cloud, open APIs, data analytics, mobile, social, and connected to the Internet of Things are redefining markets and raising consumer expectations.
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mulesoft, forbes, api, cloud, data analytics
    
MuleSoft
Published By: ServiceNow     Published Date: Jan 17, 2017
Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: A simple plan for defining and managing your services and building your single system of record in a CMDB Best practices for incident, change, problem and asset management, reporting, and more How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow
Published By: Okta     Published Date: Jul 25, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security
    
Okta
Published By: Okta     Published Date: Aug 04, 2016
Learn how businesses in all industries are adapting to the connected economy with new cloud-enabled offerings. Download Forrester's report now.
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cloud, point solution, connected economy, cloud-enabled offerings
    
Okta
Published By: IBM     Published Date: Oct 21, 2016
Between the Internet of Things, customer experience and loyalty programs, social network monitoring, connected enterprise systems and other information sources, today's organizations have access to more data than they ever had before-and frankly, more than they may know what to do with. The challenge is to not just understand that data, but actualize it and use it to recognize real business value. This ebook will walk you through a sample scenario with Albert, a data scientist who wants to put text analytics to work by using the Word2vec algorithm and other data science tools.
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ibm, analytics, aps, aps data, open data science, data science, word2vec
    
IBM
Published By: Palo Alto Networks     Published Date: Dec 02, 2016
Today, working remotely has never been easier, due to the ubiquity of mobile devices and reliable Internet connectivity. The ease with which a worker can get connected to the corporate network delivers the impression that your co-worker is down the hall, when in fact they are traveling internationally. Global Workplace Analytics’ research shows that increasingly, working remotely is not only commonplace, it is encouraged and has shown to improve productivity.
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Palo Alto Networks
Published By: Sprinklr     Published Date: Feb 28, 2018
"In 2017, brands spent 98% of their time and resources trying to find customers, and only 2% actually taking care of their customers. In a world where customers are connected, empowered, and in control, brands need to rethink what’s important. Customer care, once the begrudged “cost center,” is becoming a top priority. In this whitepaper, Sprinklr partners with leading customer care executives to discuss the role of people, process, and technology in driving change."
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customer care, customer-first, customer-first future of customer care, whitepaper, study, customer service, executives, driving change
    
Sprinklr
Published By: IBM     Published Date: Jan 20, 2017
Consider the volume of business content that your organization generates or receives every day. If it is poorly managed, not digitized, or disconnected from critical business processes, it creates chaos. Click on your industry tab above to reflect on the important challenges you face and learn how IBM solutions can help you outpace those obstacles.
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ibm, analytics, business content, content
    
IBM
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